Fan Support

Fan Support for NCAA March Madness Live. Help us help you: Please include Device, Operating System, Browser, and/or Error Message.

[Fan Support @MMLive_Help]

@jdoe5225 @CBSSports @CBSSportsCBB We are sorry for the inconvenience and are happy to help. Please message us via DM on which provider you are using so we can investigate further. Thanks!

[Fan Support @MMLive_Help]

@OneJaredNewman Hey Jared! Yes, CBS games will be available on web, mobile, and TV devices this year.

[Fan Support @MMLive_Help]

@tedtalk_kobe @ThaxtonDavid @NCAA We apologize, it seems like we are also unable to DM you due to the restrictions on our accounts.

[Fan Support @MMLive_Help]

@tedtalk_kobe @ThaxtonDavid @NCAA It seems like there are restrictions on the accounts, which is why you are unable to DM us. If you feel comfortable, could you please share your email here? Otherwise, please reach out via our helpsite https://t.co/Vip67NBfLq and we can assist you there. Thanks!

[Fan Support @MMLive_Help]

@DrMeganWilkins Hi there, this issue has been resolved now. We apologize for the inconvenience. Thank you for your patience and understanding!

[Fan Support @MMLive_Help]

@tedtalk_kobe @ThaxtonDavid @NCAA Please send us a DM with the email you're using, and we can take a closer look at your account. Thanks!

[Fan Support @MMLive_Help]

@ThaxtonDavid @NCAA Thanks for the details! The magic link may take a few moments to redirect and complete login. Please also note that magic links expire after 30 minutes. If the issue persists, send us a DM with the email you're using, and we can take a closer look at your account.

[Fan Support @MMLive_Help]

@jordanfarbowitz @NMTC_Hoops This issue has now been resolved. Thank you for your continued support!

[Fan Support @MMLive_Help]

@drmiller @TeamYouTube We are sorry to hear that you're having this issue. The first step is to ensure you've done any two-factor authentication (2FA) within the YouTube app to give permission to sign-in on MML. Please let us know if this doesn't resolve your issue.

[Fan Support @MMLive_Help]

@deazy86 Hi, thanks for reaching out. Can you confirm which device or browser you were using when this occurred, and do you have any browser extensions? Any screenshots/device info will help our team troubleshoot. Feel free to add details here or reach out to us in a DM.

[Fan Support @MMLive_Help]

@jasonkarns Hi thanks for reaching out. Unfortunately, brackets for the Men's Bracket Challenge Game are locked, and you will only be able to make one post-lock bracket per account.

[Fan Support @MMLive_Help]

@fromOKCtoNBMA Hi, thank you for reaching out! Can you confirm which browser you were using when this occurred, and do you have any browser extensions? Any screenshots/device info will help our team troubleshoot. Feel free to add details here or reach out to us in a DM.

[Fan Support @MMLive_Help]

@Ceeccal Hi, thank you for reaching out! Can you provide the email that you are using to log in to your account? Any screenshots and/or device info that you are able to provide will help our team troubleshoot. Feel free to add details here or reach out to us in a DM.

[Fan Support @MMLive_Help]

@yokesonyou Thank you for the message. Please close out of the app, navigate to the the Apple settings app, go to "TV Provider and deselect the MM Live app via the "Allow TV Provider" toggle. Restart the app and attempt to log in to Optimum via the top of the Settings Tab.

[Fan Support @MMLive_Help]

@VinceGrisell Hi Vince,
Would you mind DMing us with the web browser you are using and what provider you are attempting to log in to?
Thank you.

[Fan Support @MMLive_Help]

@yokesonyou Would you mind DMing us so we can look further into your problem?

[Fan Support @MMLive_Help]

@yokesonyou Hi Joachim,
What are the steps you took singing in/ what was showing on the screen to indicate you had trouble logging in?
Thank you!

[Fan Support @MMLive_Help]

@Ni_Fu_Ni_Faccia Hi Jim, Thank you for reaching back out. Our team has resolved this issue. Please log in via Google Chrome and reach back out if you our your group is still experiencing any issues. Thank you for your patience.

[Fan Support @MMLive_Help]

@Ni_Fu_Ni_Faccia Thank you Jim. We do see your group. Our team is taking a look to troubleshoot the issue you are experiencing. Have you tried accessing the group via the MML mobile app or another browser like Edge or Firefox? Checking to see if this is Chrome specific?