Mark

Personal brand specialist delivering professional media & presentation workshops enabling you to succeed in whatever you choose to do.

[Mark @MMackenzieSmith]

@EDI_Airport once again poor service. Waiting an hour for luggage at this time in the morning. How can that be? Just another example of appalling management

[Mark @MMackenzieSmith]

@UKTourismOnline when is the best time to call you? Your line is always engaged and you've not replied to my voicemails.

[Mark @MMackenzieSmith]

@CentralTaxisEd I know it’s Christmas Eve but £17.35 for a 3.5m journey is just taking advantage. Comparable Uber £9. Never used Uber but I’ll start now. Very disappointing.

[Mark @MMackenzieSmith]

@craigcmillar Good man thanks. 😂PS I’d be just as grumpy (if not more) with some of the customers most restaurants seem to get, which is why I could never serve the public. Well done again on some of the best food I’ve ever tasted.

[Mark @MMackenzieSmith]

@craigcmillar I used to love coming to your restaurant for amazing food and a super welcome. Do you ever post praise for good customers, because it appears you moan a lot nowadays. Brighten up for the good folk just once in a while please. 😂

[Mark @MMackenzieSmith]

@AdmiralUK Admiral car insurance customers take note, their claims line is currently closed. You will be left stranded if you have an accident today. Beyond useless for car insurance. Our car is still at the roadside after an accident on 27/12 and no promised courtesy car either.

[Mark @MMackenzieSmith]

@AdmiralUK another bad customer experience. You don’t answer calls, leave customer’s cars for days at the side of the road, and say you can’t arrange a hire car until you see the damage. Best car insurance 9 years in a row. Perhaps not

[Mark @MMackenzieSmith]

@AdmiralUK another bad customer experience. You don’t answer calls, leave customer’s cars for days at the side of the road, and say you can’t arrange a hire car until you see the damage. Best car insurance 9 years in a row. Perhaps not

[Mark @MMackenzieSmith]

@writevintage2 I had no idea CEO’s at our airports were paid in the millions. Ridiculous and not appropriate. Who set that rate?

[Mark @MMackenzieSmith]

@GordonMcLachlan Absolutely not. Age restriction is a fact of life. You’ve got to start somewhere….

[Mark @MMackenzieSmith]

@British_Airways how can you justify charging extra for baggage when your baggage service at Heathrow T5 is so shocking. Where is my bag😡?

[Mark @MMackenzieSmith]

@HeathrowAirport waiting in baggage reclaim is like being at a bad dentist, slow, painful, always running late and nothing to smile about. How difficult can it be to move a bag from an aircraft to a belt?

[Mark @MMackenzieSmith]

@NickyAACampbell https://t.co/ehemPZFLXG Our Edinburgh choir’s tribute to the NHS. Thought you’d like it

[Mark @MMackenzieSmith]

@British_Airways T5 is yours, ask any member of staff to COMMUNICATE with customers and apologise for the delay. You made a mockery of your cabin crew doing their best to get a delayed flight to LL on time for T5 to abandon PAX when they got off the plane. Don’t blame COVID just fix it, it’s easy

[Mark @MMackenzieSmith]

@Heathrow, @British_Airways I’m a huge supporter of BA but service is shocking. Did you a favour putting cabin bag in the hold at Edinburgh and 40 mins waiting at baggage arrival Heathrow and still no bags. Clearly staff cutbacks = inefficiency. Do you really want us back?

[Mark @MMackenzieSmith]

I’ll never understand the mentality that says the shops are open, let’s immediately go and queue, huh?

[Mark @MMackenzieSmith]

Bright Light counselling https://t.co/98kD3di6Ps via @YouTube

[Mark @MMackenzieSmith]

@RevolutApp as a digital bank you’re a joke. I’ve supported you and accepted delays because of Covid-19 but 6 weeks later and you still can’t behave responsibly with customer’s money. #stayaway @TheFCA

[Mark @MMackenzieSmith]

@RevolutApp 10 times today I’ve messaged live agent and nothing

[Mark @MMackenzieSmith]

@RevolutApp I loved you but I want a divorce. You cheated on me in April, ignored my chat, my plea to reconcile. I asked Nikolay, aka PR man Thomas, and was ignored. I’d like access to the money in my account. In your own time - as you don’t give a fig for my time #fixitrevolut

[Mark @MMackenzieSmith]

@rom78372911 @GlenWilkin @RevolutApp And mine. Never had a problem until now. I loved the app. I’ve opened another account with a digital bank