Matt Rickard

Hospitality professional, father of 2, now living in Dubai

[Matt Rickard @MSRICKARD]

@EmiratesSupport good afternoon. I appreciate it is q very busy time.... but I am trying to connect here also to rebook my cancelled flight.

[Matt Rickard @MSRICKARD]

@TasheerSA please can you support me with tracking a colleagues KSA visa applicaton in London? It seems to have been delayed and she was due to travel 10 days ago but is stuck in UK.

[Matt Rickard @MSRICKARD]

@SaudiEmbassyUK Please can you help me / assist me with tracking a visa application? I have a colleague stuck in the UK who should have travelled 10 days ago.

[Matt Rickard @MSRICKARD]

@CebuPacificAir please can you help me with an update to a booking? The website isn't giving me the solution

[Matt Rickard @MSRICKARD]

@PlayStationUK hello. How can I report a fraudulent card payment made to yourselves.

[Matt Rickard @MSRICKARD]

@AskPlayStation hi, good afternoon. I have just had what I believe to be fraudulent purchase made on my cc towards PlayStation Ecommerce. Can you help to block / refund the purchase?

[Matt Rickard @MSRICKARD]

@bookingcom ... i have a concern about a booking. I am on a call waiting as the front line team try to escalate.... current hold time for "a manager" is 42 mins and counting.

[Matt Rickard @MSRICKARD]

@emirates I am trying to find the most economical flights to London on 19th /20th April as I am running the @LondonMarathon (for health cause). Do you have preferential rates to support such endeavours?

[Matt Rickard @MSRICKARD]

@qatarairways Good morning. I am trying to book flights from UAE to London 19th - 26th April to run the @LondonMarathon - you have discounts available with credit cards and the mobile app but none seem to work with these flights. Can you assist?

[Matt Rickard @MSRICKARD]

@British_Airways Thank you for confirming!

[Matt Rickard @MSRICKARD]

@British_Airways I am running the London Marathon in April for @JDRFUK - myself and supporting family are travelling in from Dubai to do so. Do you provide preferential rates for @LondonMarathon participants?

[Matt Rickard @MSRICKARD]

@EpicNewsroom hi good evening. My sons Epic games account has seemingly been hacked. What is the process to recover the account?

[Matt Rickard @MSRICKARD]

@ShopandShip I've been waiting for over 2 weeks for your team to investigate and (the solution is) find my package and deliver to me.

[Matt Rickard @MSRICKARD]

@Aramex @ShopandShip please can somebody from customer service contact me regarding missing package. I have used the website and emailed but nosponse

[Matt Rickard @MSRICKARD]

@ShopandShip ... the apology and promise of it not happening again does not resolve the fact I am missing a package with 100 USD value. Please can somebody contact me ... rather than hide behind emails, bots and tweets. #shopandship #aramex #dubai

[Matt Rickard @MSRICKARD]

@ShopandShip I still remain inconvenienced given that my shipment has been lost in your care for more than 2 weeks. Any chance of a human personally interacting and taking some responsibility and locating the shipment? Please?

[Matt Rickard @MSRICKARD]

@Aramex @ShopandShip - I am trying to locate my package. The responses I receive on email are not helping and are contradicting. The package has been lost in your care for over 2 weeks now. Can a human contact me please?

[Matt Rickard @MSRICKARD]

@ShopandShip I have DMd and awaiting an update and response please.

[Matt Rickard @MSRICKARD]

@ShopandShip I am trying to contact you regarding a package due from US to UAE. Package was delivered on Monday to your depot... but seemingly not yet shipped to me.

[Matt Rickard @MSRICKARD]

@LeanneJade_89 DM me. Maybe I can help with 1 contact to try