MW Help Team

Tweet us for customer support, questions and queries about in store and online purchases. Monitored: Mon - Fri, 9am - 5.30pm

[MW Help Team @MWHelpTeam]

@lomwod Hi Sophie, sorry to hear this! Please DM us your order number and I'll chase this up for you! Thanks :)

[Mountain Warehouse @MountainWHouse]

#Christmas has arrived in @MountainWHouse Head Office! #HoHoHo

[MW Help Team @MWHelpTeam]

@jacquep Great, thanks!

[MW Help Team @MWHelpTeam]

@jacquep Hi Pascal, sorry to hear this. Please DM us your email address and I'll pass this along to our team with a reminder.

[MW Help Team @MWHelpTeam]

@StingraysRhys Hi Rhys, sorry to hear that. Please contact customer service: [email protected] Thanks! :)

[MW Help Team @MWHelpTeam]

@rotowaldner Glad to hear it! :)

[MW Help Team @MWHelpTeam]

@jacquep Hi Pascal, sorry to hear this! Please contact customer service: [email protected] They'll be able to help! :)

[MW Help Team @MWHelpTeam]

@dannyjrouse1982 Hi Danny, sorry about this. I've just followed up with them and they'll be in touch shortly. My apologies.

[MW Help Team @MWHelpTeam]

@rotowaldner Hi Dan, sorry to hear this! Please contact customer service: [email protected] They'll be able to help :)

[MW Help Team @MWHelpTeam]

@Snellington Hi Derek, very sorry about this. You can take the jacket back to any of our stores with proof of purchase and they can help.

[MW Help Team @MWHelpTeam]

@DrumImages Hi Damian, sorry to see and hear this. Please contact [email protected] They'll help you with this :)

[MW Help Team @MWHelpTeam]

@dannyjrouse1982 Hi Danny, sorry to hear this and apologies for the delay. Have you still not had a response? I can follow-up with the team.

[MW Help Team @MWHelpTeam]

@jayceestar13 Hello, sorry to hear this! Please contact customer service at [email protected] They'll be able to help :)

[MW Help Team @MWHelpTeam]

@hartkhor Glad to hear it! :)

[MW Help Team @MWHelpTeam]

@hartkhor Hi Chin, I believe our customer service team have now spoke to you regarding this and the issue is resolved. Is that correct?

[MW Help Team @MWHelpTeam]

@hartkhor I will check this for you now and update you shortly. Thank you.

[MW Help Team @MWHelpTeam]

@GingerElliot Hi Elliot, great! Not a problem. Glad to be of help! Do not hesitate to let me know if you have anymore questions :)

[MW Help Team @MWHelpTeam]

@GingerElliot Hi Elliot, apologies for the delayed response. Please register your jacket using your receipt ID at http://t.co/CDBmaAQm4p

[MW Help Team @MWHelpTeam]

@GingerElliot Hi Elliot, this can depend on which jacket you have purchased. Can you please tell me which extreme waterproof jacket it is?

[MW Help Team @MWHelpTeam]

@laverpau Hi Paul, apologies for the delay. Opening hours are 9am-6pm Mon-Sat & 11am-5pm on Sun. Store phone no. is 01582766680. Thanks! :)