MWardley

[MWardley @MWardley]

@McGeeSmith @twilio @MarshaLBailey I didn't realize Sheila! You are looking very well now.

[MWardley @MWardley]

#Xperience22 'I tell myself, 'I am patient and I'm full of clarity, and I probably don't feel patient and probably don't feel full of clarity, but I'm going to say it because the power of saying it really helps to shift the energy that's around us.' Alicia Keys

[Sheila McGee-Smith @McGeeSmith]

.@Arianahuffingto, talking with @Tony_Bates71, "I really believe that this is really a once-in-a-generation opportunity to redefine how we work and to redefine productivity based on empathy."
#Xperience22

[MWardley @MWardley]

#Xperience22 @ariannahuff with @Tony_Bates71, spoke about 'bringing your whole self to work.' In a hybrid world, this is even harder without the serendipitous conversations.

[MWardley @MWardley]

Check out Senior Client Service On-Demand Specialist in (#FraminghamMA) #job https://t.co/yYLMZEVdxo

[MWardley @MWardley]

#Xperience22 @Tony_Bates71 "Experience orchestration codifies empathy using technology to dynamically create new experiences based on the unique situation and context of the customer, partner or employee." You said it!

[MWardley @MWardley]

Check out Senior Client Service On-Demand Specialist in (#FraminghamMA) #job https://t.co/N3xHgJR7dV

[MWardley @MWardley]

Check out Senior Client Service On-Demand Specialist in (#FraminghamMA) #job https://t.co/OtQPOm0nUT

[MWardley @MWardley]

Check out Senior Client Service On-Demand Specialist in (#FraminghamMA) #job https://t.co/1mIhqgBYQt

[MWardley @MWardley]

Check out Senior Client Service On-Demand Specialist in (#FraminghamMA) #job https://t.co/nZQZSoZ7Ix

[MWardley @MWardley]

Make your agents super agents w/ Amdocs Customer Engagement https://t.co/ntpQu4RXuw via @YouTube
This is a funny video by @Amdocs - great job illustrating what personalization should look like. It's all about getting the data to the right point of interaction. Good job @Amdocs

[MWardley @MWardley]

@sandraklo I’m so sorry to hear that Sandra!

[Lisa Rowan @lisarowan]

I’m very excited to announce that Zach Chertok @Sansui27 has joined @IDC to cover the red-hot area of Employee Experience. He brings a wealth of knowledge and insight to the role. He has been remotely attending his first event as an IDCer this week #UKGconnect

[Ginny Davis-Lee⁷ @vdavislee]

I like to buy an A V A Y A, Vanna. ##AvayaENGAGE #ExperiencesThatMatter

[MWardley @MWardley]

@BrettShockley CEO, and Chairman, #Journeyai on panel. Talking about identity. This technology is impressive and a great partner for @Avaya! #AvayaEngage #ExperiencesThatMatter

[Avaya @Avaya]

"Provide flexibility, however & whenever employees want." - @joepine #AvayaENGAGE #ExperiencesThatMatter

[Blair Pleasant @blairplez]

Hearing from @joepine author of The Experience Economy. Goods and services have become commodities- we pay for experiences. #AvayaEngage

[MWardley @MWardley]

#AvayaENGAGE #ExperiencesThatMatter @joepine 'Have to go to the highly meaningful experiences.'

[MWardley @MWardley]

@joepine at #AvayaEngage #ExperiencesThatMatter
'Go beyond goods and services to build experiences' If you want your employees to create great experiences for the customers you need to create great experiences for your employees - or there is a disconnect.