#Xperience22 'I tell myself, 'I am patient and I'm full of clarity, and I probably don't feel patient and probably don't feel full of clarity, but I'm going to say it because the power of saying it really helps to shift the energy that's around us.' Alicia Keys
.@Arianahuffingto, talking with @Tony_Bates71, "I really believe that this is really a once-in-a-generation opportunity to redefine how we work and to redefine productivity based on empathy."
#Xperience22
#Xperience22@ariannahuff with @Tony_Bates71, spoke about 'bringing your whole self to work.' In a hybrid world, this is even harder without the serendipitous conversations.
#Xperience22@Tony_Bates71 "Experience orchestration codifies empathy using technology to dynamically create new experiences based on the unique situation and context of the customer, partner or employee." You said it!
Make your agents super agents w/ Amdocs Customer Engagement https://t.co/ntpQu4RXuw via @YouTube
This is a funny video by @Amdocs - great job illustrating what personalization should look like. It's all about getting the data to the right point of interaction. Good job @Amdocs
I’m very excited to announce that Zach Chertok @Sansui27 has joined @IDC to cover the red-hot area of Employee Experience. He brings a wealth of knowledge and insight to the role. He has been remotely attending his first event as an IDCer this week #UKGconnect
@joepine at #AvayaEngage#ExperiencesThatMatter
'Go beyond goods and services to build experiences' If you want your employees to create great experiences for the customers you need to create great experiences for your employees - or there is a disconnect.