MYOB

One platform. All your business needs.

[MYOB @MYOB]

@AngryNana4 If you're unable to DM - email [email protected] and we'll jump in from there. Thanks ^MYOB

[MYOB @MYOB]

@AngryNana4 Sorry to hear this! MOCA's chat bubble should still offer guidance outside of live support hours. If the verification email hasn’t come through it’s worth checking the spam folder. If this still hasn't come right drop a DM and we'll see how we can help get things moving ^MYOB

[MYOB @MYOB]

@MacBuildsDaily @acccgovau Sorry to hear this, Mac. Two hours on hold after being redirected isn't the experience we'd want for anyone! Could you drop us a DM? We'll look into what's happening and help from there. Thanks ^MYOB

[MYOB @MYOB]

@thebrickcleaner Hi Brett, 26 years with us means a great deal and we'd love the chance to help. Verification is part of keeping online payments and we understand wanting to be cautious with your information. If you're open to it, DM us and we'll make it as easy as possible for you. Thanks ^MYOB

[MYOB @MYOB]

@jgunnink You’re right, JK! We don’t want to keep sending you around in circles. Please email [email protected]. Thanks ^MYOB

[MYOB @MYOB]

@jgunnink Sorry the support request didn't work for you JK! If this hasn't come right, please drop a DM with your serial number and the email address you use. We'll pick this up from there. Thanks ^MYOB

[MYOB @MYOB]

@jgunnink Thanks for trying all of those steps, JK. I'm sorry it's been a frustrating run for you. Rather than have you repeat the same troubleshooting steps, our support team can take a closer look. You'll find all the ways to connect with them here https://t.co/MTKRUoAuXG. Thanks ^MYOB

[MYOB @MYOB]

@MatterOfStats Hi Tony, thanks for raising this. Price rises are never a decision taken lightly. To add a little context, the payroll change is per employee per month rather than per pay. A weekly pay cycle, for example, won't mean a business pays more than once on a monthly pay cycle ^MYOB

[MYOB @MYOB]

@LovedaySel86887 We hear you, long waits are frustrating, especially at EOFY. We invest a lot in our software and support, but higher demand is slowing how quickly we can connect. If you still need a hand, email [email protected] and we'll follow up. Thanks ^MYOB

[MYOB @MYOB]

@georgewgrundy Sorry to hear this George, sounds like you've had a rough run of it. If you're still needing a hand, we'd be happy to take a closer look for you. Email [email protected] and we'll pick it up from there. Thanks ^MYOB

[MYOB @MYOB]

@SolvedByAndy Hey Andy. Everything looks good from our end, as there's no issues being reported on the MYOB Status Hub https://t.co/JzqFFGeOxs. If you're wanting to connect with the support crew, you'll find multiple options here https://t.co/3ScVYzc5G0. Thanks ^MYOB

[MYOB @MYOB]

@ausnik Sorry to hear you're still waiting Nikhil! We've replied to your other post about the inbox and this has now been resolved. Please email [email protected] if you're still having trouble with this. Thanks ^MYOB

[MYOB @MYOB]

@ausnik Sorry you're encountering this, Nikhil. We were aware of an issue where customers were being told the inbox was full, but this has now been resolved. Are you able to try again and if you're still having trouble email [email protected]. Thanks ^MYOB

[MYOB @MYOB]

@ausnik Thanks for letting us know Nikhil. We're glad Ell was able to help and appreciate your patience while our teams work through the current demand. ^MYOB

[MYOB @MYOB]

@MattAllenPNG Hey Matt, finding invoices missing definitely doesn't sound right. We'd like to take a closer look to see what's happening. You can reach our support team here https://t.co/3ScVYzc5G0 and they'll be able to investigate this with you. Thanks ^MYOB

[MYOB @MYOB]

@JeremyJaydan Hey Jeremy, that sounds incredibly frustrating, especially if you've already tried reaching us. Send the details to [email protected] and we'll take a closer look for you. Thanks ^MYOB

[MYOB @MYOB]

@sparklystephm Hi Steph, we'd be happy to take a look. To get this back on the right track, head to My Account https://t.co/9RqlhAeh23 and create a support case or find multiple ways to connect with our support crew here https://t.co/3ScVYzc5G0. Thanks ^MYOB

[MYOB @MYOB]

@Beatrice_doggy Hey there, the new sign in flow has been working well for most so far. The main issue tends to be when different files use different login emails. If that's the case, log into each file and invite your main address. Once accepted all files will appear under the one login. ^MYOB

[MYOB @MYOB]

@viveks13 @pyrmontvillage Sorry to hear you're having trouble with this Vivek. Although the MYOB Status page isn't currently showing a wider issue, we'd still really like to turn this experience around for you. Please email [email protected] and we'll take a closer look from there. Thanks ^MYOB