Macquarie Bank

Official account of Macquarie Bank.

We're here to help from 8am - 5pm AEDT, Monday to Friday. For queries outside these hours, please call 02 8550 5666.

[Macquarie Bank @macquariebank]

@rashido77 We're sorry you're having trouble making a payment. We're aware of an issue impacting some customers online. Our teams are working to fix this and apologise for the inconvenience.

We don't have an exact resolution time, but our teams are working as quickly as possible.

[Macquarie Bank @macquariebank]

@onenightonly25 Hi Cate, we're sorry to learn of your disappointing experience, and would like to investigate this further for you.
Please send us a private message with your contact details via the link below, so we can follow this up with our specialist team:
https://t.co/sJarfdw5Fe

[Macquarie Bank @macquariebank]

@Strident_News We're really sorry to hear this — we understand how incredibly stressful and worrying this must be when it affects your ability to cover essential expenses.

We'd like to look into this urgently. Please give us a call so we can assist you further. We're here to help.

[Macquarie Bank @macquariebank]

@alexonline888 Hi Alex, thanks for raising this! We've passed it to our Scams team to investigate. Please do not engage and delete the SMS. You can report future scams to [email protected]. For our latest security tips and advice, visit: https://t.co/JFFG7stDpj

[Macquarie Bank @macquariebank]

@RussellEgan Hi Russell, we're disappointed to hear this, and we'd like to have a look into this for you. If you send us a private message with your contact details via the link below, we can follow this up with our Specialist Team.
https://t.co/lZXjlzqEal

[Macquarie Bank @macquariebank]

@Dhbhhjjsjdn We’re sorry your recent chat experience did not meet the standard we aim to deliver. Our rate review process is designed to be quick, enabling prompt response times for all customers. Please DM us your details via the following link so we can record your https://t.co/nkTCGM6KZH

[Macquarie Bank @macquariebank]

@MrDMSmart Hi Damian,

Thank you for your mention. We're disappointed to hear of your experience, and we'd like to look into what's happened here. Please send us a direct message via the link below, and we can follow this up with our Specialist Team for you.
https://t.co/9RV8lqMzRu

[Macquarie Bank @macquariebank]

@mycubbins Hi Kate, thank you for your mention. We have addressed your query with further details via Facebook Messenger.

[Macquarie Bank @macquariebank]

@michaelnguyen34 Hi Michael, thank you for sharing your feedback with us. We’ll be sure to share your comments to our development team for future consideration, as we continue to improve our services.

[Macquarie Bank @macquariebank]

@DegoldGlen Hi Glen, let’s look into this for you. Please send us a direct message via the link below, so we can investigate this further with our Specialist Team.
https://t.co/p6G9SETxlc

[Macquarie Bank @macquariebank]

Following the RBA’s decision on 5 May 2026, we’re increasing our variable home loan reference rates and variable everyday banking account interest rates by 0.25% p.a., effective 22 May. Customers can find out more about what this means for them below.

https://t.co/y40sRMsAnZ

[Macquarie Bank @macquariebank]

@AndiiBossplaya Hi Randolph, let’s look into what’s happened here. Please send us a private message via the link below, so we can follow this up with our Specialist Team for you.
https://t.co/pUPRBdh2Qy

[Macquarie Bank @macquariebank]

@erryn_w Hi Erryn,
We have verified that our app and online banking are fully operational, however we'd like to look into this for you. To do so, please send us a direct message via the link below.
https://t.co/nLHPj8eM40

[Macquarie Bank @macquariebank]

@JamesSanto18 Hi James,

We've verified that our app, online banking and all payment systems are fully operational. However, we want to look into this for you. Please send us a direct message via the link below, and we will follow up with our Specialist Team.

https://t.co/7AAqV7lnpy

[Macquarie Bank @macquariebank]

@timnotlistening Hi Tim, we’d like to look into this for you. Please send us a direct message, and we can follow this up with our Specialist team.

[Macquarie Bank @macquariebank]

@SustainableDanG Hi Daniel, thanks for your mention.
Q offers fast, seamless support anytime. Q can help with daily banking queries, or connect you with a team member.
For your authenticator query, please send us a DM via the link below, so we can look into it for you:
https://t.co/RXE00Xch87

[Macquarie Bank @macquariebank]

@oztish Hi Tish, thanks for reaching out.
Following the recent decision by the Reserve Bank to increase the official cash rate, Macquarie passed on a 0.25% p.a. increase on our Savings accounts on 2nd April 2026.
You can view the interest rates on the link below.

https://t.co/613VgJNKu9