Manish Chaubey

Currently saying yes to new adventures

[Vishwa Desai @vishwad12]

@ManishC45080510 @redBus_in @makemytripcare @prakashsangam @abhibusIN @jagograhakjago @redBus_in @prakashsangam really sad to know that a company like RedBus has such a slow system! Your customers need to run behind you for a basic resolution which takes more than 25 days 🫡

[Manish Chaubey @ManishC45080510]

@redBus_in @makemytripcare @prakashsangam @abhibusIN @jagograhakjago “update” from @redBus_in: no resolution-just a request to share proof that THEY changed my booking to non Primo
A tech-led company apparently needs customer to prove what happened on its own system. Can’t your backend check the app history? Why is this my burden? @prakashsangam

[Manish Chaubey @ManishC45080510]

@redBus_in @makemytripcare @prakashsangam @abhibusIN @jagograhakjago “update” from @redBus_in: no resolution-just a request to share proof that THEY changed my booking to non Primo
A tech-led company apparently needs customer to prove what happened on its own system. Can’t your backend check the app history? Why is this my burden? @prakashsangam

[Manish Chaubey @ManishC45080510]

@redBus_in and @makemytrip I paid ₹2,782 for a PRIMO booking. After payment, RedBus changed it to NON-PRIMO without informing me. I discovered it and contacted RedBus before travel. This isn’t an operator issue. RedBus changed what I had paid for.

[Manish Chaubey @ManishC45080510]

@redBus_in @makemytripcare @prakashsangam kindly look into this, your customer service team is unresponsive and it has been more than 20 days of my complaint. @redBus_in was my preferred bus booking app but now I feel @abhibusIN is more reliable when it comes to complaint redressal. @jagograhakjago

[Manish Chaubey @ManishC45080510]

@redBus_in @makemytripcare @prakashsangam kindly look into this, your customer service team is unresponsive and it has been more than 20 days of my complaint. @redBus_in was my preferred bus booking app but now I feel @abhibusIN is more reliable when it comes to complaint redressal. @jagograhakjago

[Manish Chaubey @ManishC45080510]

I told RedBus I felt unsafe travelling because my booking was no longer Primo. Their response: don’t travel if you feel unsafe. I did not simply “no-show”. I raised the issue BEFORE departure and gave RedBus the opportunity to resolve it.

[Manish Chaubey @ManishC45080510]

RedBus calls Primo a service “specially curated by redBus” with an “assurance” around safety, comfort & punctuality. What is that assurance worth if RedBus can downgrade a paid Primo booking without informing the customer?

[Manish Chaubey @ManishC45080510]

A supervisor later told me a backend representative would call. I explicitly asked them NOT to close my case until then. 2 days later, RedBus closed it anyway. No call. No resolution. Instead: ₹278 against my ₹2,782 booking.

[Manish Chaubey @ManishC45080510]

@redBus_in this is bigger than my refund. If customers can pay for Primo and have RedBus change it without notice, why pay a premium through RedBus at all? Book directly with operators and avoid paying for assurances RedBus may not honour.

[Manish Chaubey @ManishC45080510]

@PauloTravelsOn

[Manish Chaubey @ManishC45080510]

@redBus_in and @makemytripcare I am approaching consumer court for a resolution as I am getting no response from you. Please expect a legal notice soon. Thanks!

[Manish Chaubey @ManishC45080510]

@vishwad12 @redBus_in @makemytrip @PauloTravelsOn @PauloHoliday Hey Vishwa, would suggest avoid @redBus_in and @makemytrip too as they are very unreliable. In case you have any issue with your travel their customer service is pathetic and you will waste your valuable time trying to resolve your issue. Try @abhibusIN.

[Manish Chaubey @ManishC45080510]

@PauloTravelsOn

[Bhadresh Desai @BhadreshDesai17]

@ManishC45080510 @redBus_in @makemytrip Very pathetic service

[sejal desai @sejalde41799121]

@ManishC45080510 @redBus_in @makemytrip Redbus : Reply fast
not like your slow service

[Manish Chaubey @ManishC45080510]

@redBus_in and @makemytrip I paid ₹2,782 for a PRIMO booking. After payment, RedBus changed it to NON-PRIMO without informing me. I discovered it and contacted RedBus before travel. This isn’t an operator issue. RedBus changed what I had paid for.

[Manish Chaubey @ManishC45080510]

@redBus_in this is bigger than my refund. If customers can pay for Primo and have RedBus change it without notice, why pay a premium through RedBus at all? Book directly with operators and avoid paying for assurances RedBus may not honour.

[Manish Chaubey @ManishC45080510]

A supervisor later told me a backend representative would call. I explicitly asked them NOT to close my case until then. 2 days later, RedBus closed it anyway. No call. No resolution. Instead: ₹278 against my ₹2,782 booking.