I learned so much from this expert panel of experts sharing lessons of what social media content performed well and why at the @SMS_summit.
I shared a local perspective from @KCDNRP’s small and mighty accounts.
@mjallende Moonstruck! The family’s Brooklyn kitchen is my dream. We watch it every year when we put up our tree, because it takes place during the holidays, I consider it a Christmas movie.
Coordinator is part of my job title. @AndrewJBelanger & Andrew offered so many incredible lessons on policy, branding, and content coordination. My agency is going to see some of these ideas soon 🙌 handbooks & toolkits 🙌 #GSMCON2023
Talking to restaurant staff about #GSMCON2023 and she says, so at the conference they tell you what to say and not to say on social? I replied, more like what to say when people can be mean online. She says, so how not to break your keyboard when you get p’d. And we laughed.
We asked #socialgov pros at #GSMCON2023 to name a book that has benefited them in their profession.
Here's a thread of their recommendations. Share yours!
Audience overlap. Use humor appropriately. Customer service is one of the best tools we have available in government. So many great takeawaysfrom @ZackSeipert! #GSMCON