Marina Lai

[Marina Lai @Marinalailentz]

@SilviaR12172690 @ljmummy @British_Airways @britishairways …they said passengers should be fed while waiting. There have been flights where they knew they would have to disembark passengers but they fed them first waited till they finished and then let them off. That’s what should have happened!!!!

[Marina Lai @Marinalailentz]

@SilviaR12172690 @ljmummy @British_Airways @britishairways Honestly I also felt the crew on board were really unhelpful. They held us from 19;00 until 00;00 without feeding us a meal. Hungry kids hungry adults and little to no service. I asked the airport if this was normal and they said absolutely not…

[Marina Lai @Marinalailentz]

@ljmummy @British_Airways Thank you we managed to arrive at our destination but without any luggage or news of luggage. Are you on your way to your destination at least?

[Marina Lai @Marinalailentz]

@Milsted1978 @ljmummy @British_Airways @SilviaR12172690 @KatieMorley_ We have now arrived in Kuala Lumpur on the substitute flight BA put us on. Luckily it was Malaysian Airlines so service was excellent but unfortunately like the other passengers in this ordeal we have not received our luggage and they cannot locate it. No news, no follow up!!