Mark Moore

[Mark Moore @MarkAJMoore]

@sainsburys I called your call centre earlier for a refund of some substituted prawns that the driver didn’t point out, muddy taste. He said he couldn’t get into the system after putting me on hold 3/4 minutes, so he would call me back. I feel he fobbed me off.

[Mark Moore @MarkAJMoore]

@sainsburys Hi. I was told by Customer Services that the delivery slots showing online for the week between Christmas and New Year can’t be booked yet, although they are showing as full. Is this true? If it is, when can we book them please? CS doesn’t know, says they’re full.

[Mark Moore @MarkAJMoore]

@sainsburys Hi. I was told by Customer Services that the delivery slots showing online for the week between Christmas and New Year can’t be booked yet, and are showing full. Is this true? If it is, when can we book them please. CS just said try tomorrow! website glitches?

[Mark Moore @MarkAJMoore]

@UberEats Please can you enable me to DM you, as per this message thread with my wife.

[Mark Moore @MarkAJMoore]

@virginmedia Hi. I wasn’t told about the booked collection. It was collected just after 10am this morning. You wanted to change me £69 rising to £81, when I phoned up you couldn’t do anything better! 25year with you now with BT for £32,broadband TV,phone, Netflix & Now included. Much better

[Mark Moore @MarkAJMoore]

@virginmedia Hi, need to return your equipment (after being pressured to do so while in hospital) but am currently housebound while convalescing. Can you please arrange to collect it? Have got Yodel box with label you delivered. Please help!

[Mark Moore @MarkAJMoore]

@virginmedia Sorry. I’ve just noticed you sent this 20 minutes ago. Will you send me a webchat link.

[Mark Moore @MarkAJMoore]

@virginmedia Yes I’m here. Thanks

[Mark Moore @MarkAJMoore]

@virginmedia Hi, yes, about 11:30 to 12 noon would be good.

[Mark Moore @MarkAJMoore]

@virginmedia Hi again, just spent over an hour on hold, only to be cut off when they finally answered. I’m too unwell to repeat the exercise so can you just please help?

[Mark Moore @MarkAJMoore]

@HMRCcustomers How can complain about ThenTax. You sent my rebate to them and they deducted nearly half of it and now want me to put my bank details on a website to claim the rest. Nothing in the T&Cs from Allay and didn’t sign!

[Savers @SaversHB]

For day 12 we’ve teamed up with Persil to give you the chance to #WIN a Samsung 50" 4K smart TV & a Persil bundle. Simply FOLLOW us & RT to enter. UK only. T&Cs apply. #saversgiftmas

[Mark Moore @MarkAJMoore]

@SimbaSleep I’ve sent you a DM, hope you can help.

[Mark Moore @MarkAJMoore]

I’ve sent you a DM,hope you can help.

[Mark Moore @MarkAJMoore]

@SimbaSleep I’ve sent you a DM. Hope you will be able to help ASAP. Thanks.

[Mark Moore @MarkAJMoore]

@SimbaSleep Hi, have sent you a DM as per your earlier conversation with my wife @Mid_WifeCrisis

[Mark Moore @MarkAJMoore]

.@IcelandFoods @Mid_WifeCrisis Nearly 6 weeks and still not had all my money back that Iceland overcharged me. No reply from customer service but 2 emails a day trying to get me to shop with them again.

[Mark Moore @MarkAJMoore]

@IcelandFoods I had to go to my bank to dispute 2 extra payments you took. I’ve been waiting 4 weeks for you to accept you have taken my money, all I’ve got from you are 6 denials claiming they were shadow payments when I’ve sent you all the evidence. My bank says you’re wrong. @DailyMailUK

[Mark Moore @MarkAJMoore]

Why do @IcelandFoods keep claiming that they didn’t charge me three times for the one £30.66 order they delivered, when they can see from this evidence that they did? Still waiting for my money back, and it’s nearly 3 weeks now. @MartinSLewis Are others having the same problem?

[Mark Moore @MarkAJMoore]

@Mid_WifeCrisis @IcelandFoods After the latest reply to my third DM which just repeated the same general information re what usually happens & still claimed I hadn’t been overcharged - even after sending a screen shot of the three different transactions - I decided to contact my bank. They are now sorting it.