@LawAccident Absolutely useless 2 years waiting for my claim to be dealt with - and today told my accountant t is “on hold” a no fault claim and you can’t deal with it - OMBUDSMAN next stop. Enough is enough
@LawAccident I think I have been more than patient - it’s nearly 2 years now - and it doesn’t help when there is no response to messages on your website - I would appreciate my claim being concluded asap - to reiterate 2 YEARS
@LawAccident Here we go again! Don’t answer questions on my contact page….no confirmation medical records received - in June 2 years from the start of my claim. I would like to know how much longer!
One X comment gets me a reply - stating you need full medical records weeks after you received partial records. How does it take so long to get back to me about it? Only me complaining gets a response - 18 months and counting - unacceptable
@LawAccident Again I find myself contacting through X - no answers on the phone - 2 more ignored messages through the webpage 2/11 & 4/12 - 18 months now and still no end in sight to my claim
@LawAccident What are the chances of an update on my claim? I sent a message through online portal on 16th May and 20th July - both ignored. Unimpressed.
@SpursOfficial Becoming increasingly disillusioned with Spurs - we need a good manager - Poch is/was available - and you’ve not made a move. Does anyone there remember the Champions League final? He got us there - we need him and he wanted to come back!
@BritishGas let’s hope shaming on Twitter gets a reply! Pre-payment “smart” meter not working - App doesn’t update with payments - mine still says 19th January - try calling gave up after an hour - TERRIBLE - no idea on credit
@FluxHelpdesk Your “team” contacted me….the Auxillis Team that can only discuss the hire car!!! I would like an update on my claim…is my van repairable? Is it a write-off? When will the claim be settled? Please sort this!
@adrianflux How busy are you guys? Multiple calls - unanswered-multiple days - my claim initiated 21st June. No update, no idea what’s happening. Very poor service - fed up hearing “sorry for the delay, an agent….etc
@FluxHelpdesk Received a letter from the company holding my van after the Police had it sent there - £250 fee and £20 a day after 14th July - how do I inform the persons insurance who is at fault. Not my charge to pay D7YAY - BH15 3JP- 07444497201
@adrianflux Terrible, customer service- been trying for 3 days to get someone to answer the phone. Today, I got an answer….only for the agent to say they would into the query - didn’t take any details of who I was and put me back in hold…and here I still am - on hold