@laurakfrancis@ouraring It means that they do not seem to care about the customer experience enough to either make the additional costs transparent or cover the additional fees as part of the sale. I have the same issue with my order and it was not clear that they were shipping DUP in the checkout!
@Goldsmithsuk: Terrible service from @goldsmithsuk in Reading when trying to return an online purchase in-store. What a group of disinterested, unhelpful, untrained staff. I will never buy from @goldsmithsuk again! Such poor care of customers!