Mark - Salesforce/AI Specialist

I provide Salesforce professionals with the tools and knowledge needed to take advantage of today’s AI technology.

[Mark - Salesforce/AI Specialist @Mark_AIForce]

A favorite ChatGPT hallucination fail that never gets old.

[Mark - Salesforce/AI Specialist @Mark_AIForce]

📅 Join a Live Hands-On Session: Learn How to Create AI-Powered Agents for working in Jira
You’ll learn how to:
✅ Automate the creation of Jira work items
✅ Build custom assistants to tackle tasks like managing sprints, testing, or support tickets

https://t.co/QNWCPGNrMk

[Mark - Salesforce/AI Specialist @Mark_AIForce]

Learn How to Create Agents for Jira → https://t.co/fG8Zap8NL1

[Mark - Salesforce/AI Specialist @Mark_AIForce]

@hooliforce I hope they make it past the honeymoon phase.

[Mark - Salesforce/AI Specialist @Mark_AIForce]

@hooliforce Ok who did this

[Mark - Salesforce/AI Specialist @Mark_AIForce]

2 AI bots made a 20 episode podcast that teaches the AI fundamentals needed to pass the AI Associate exam.

We are living in a simulation.

https://t.co/et3M6czBaj

[Mark - Salesforce/AI Specialist @Mark_AIForce]

If you’re a Salesforce admin whose main responsibility is managing several agents inside #agentforce… what is your job title?

[Mark - Salesforce/AI Specialist @Mark_AIForce]

Sounds accurate…. OpenAI is coming for CRM one day

[Sam Altman @sama]

there is no wall

[Mark - Salesforce/AI Specialist @Mark_AIForce]

If you’re interested to learn Agentforce with a group of AI enthusiasts, comment #agentforce below. I’ll send you a DM.

Prerequisites are:
1. Salesforce Admin Certified (or similar experience)

Helpful to have:
1. #AIAssociate Cert
2. #AISpecialist Cert

[Mark - Salesforce/AI Specialist @Mark_AIForce]

Hey SEO specialist: you should be feeding your site(s) to Bing's Search Index to make sure your content surfaces when users search on ChatGPT.

Convince me otherwise. 🫡

[Mark - Salesforce/AI Specialist @Mark_AIForce]

This makes 2 years in a row that AI tops the Thanksgiving conversation charts:

1 Election/Politics
2 AI
3 Bitcoin

[Mark - Salesforce/AI Specialist @Mark_AIForce]

@SaraImLatina @trailhead @salesforce Nice work 🙌 More knowledge! More knowledge! Also, it’s prepping for the AI takeover. Those who know how it works will be in charge.

[Mark - Salesforce/AI Specialist @Mark_AIForce]

By the way, I’ve been using AI in Salesforce Flows since… May of 2023.

I included all the training to do the same in AI Force Training. You can drop an action in your flow and customize 100% of what AI can do for your org! 💥

No beef with security. You control all the data.

[Mark - Salesforce/AI Specialist @Mark_AIForce]

I want an option for #agentforce agents to be called by a top level agent. Like, one major Copilot that knows what Agents cover what topics and decides which Agent to initiate.

Just an internal thing. Not exposed to customers.

Also, I want my Agents to send texts.

[Mark - Salesforce/AI Specialist @Mark_AIForce]

2016 - No AI Certification
2017 - No AI Certification
2018 - No AI Certification
2019 - No AI Certification
2020 - No AI Certification
2021 - No AI Certification
2022 - AI Force Training: #GPTSpecialist
2023 - Salesforce: #AIAssociate
2024 - Salesforce : #AISpecialist

[Mark - Salesforce/AI Specialist @Mark_AIForce]

6/

How do the “Instructions” impact the results? Can customers see our data?

I’m finishing up new training material now.

1. Join the AI Force Training program, the original AI training program for Salesforce professionals

2. Follow me here

3. Hit Trailhead

[Mark - Salesforce/AI Specialist @Mark_AIForce]

🪦Einstein GPT 2023-2023
🪦AI Cloud 2023-2023
🪦Einstein Copilot 2024-2024
Agentforce 2024-Present

So why bother learning Agentforce if it will be dead in a few months?

I’ll tell you why.

-🧵-

[Mark - Salesforce/AI Specialist @Mark_AIForce]

5/

With #Agentforce, the layers are starting to get quite complex. What “Topics” does your agent need? Which “Actions” should be assigned? Should you have the Agent use a Flow? Would the Agent be better if you used a Knowledge Article or Data Cloud’s RAG?