Mark Ryan

Director of product @shopify. Ex @intercom, @blooie.

[Mark Ryan @Mark_v_Ryan]

Just off a lead call

Their:
📈Customers expect more
📉 CS teams have less bandwidth
🌀 Unmanaged segments are growing

Hiring more CSMs won’t fix it. The future of CS? Automate what doesn’t need 🧑‍🤝‍🧑 so teams focus where it counts.

𝗔 𝗽𝗹𝗮𝗻 𝗳𝗼𝗿 𝗲𝘃𝗲𝗿𝘆 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿!

[Mark Ryan @Mark_v_Ryan]

“𝗪𝗲’𝗹𝗹 𝗳𝗼𝗰𝘂𝘀 𝗼𝗻 𝗼𝘂𝗿 𝘁𝗼𝗽 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀.” SaaS companies say this while ignoring 95% of their base. But growth isn’t just in top accounts—it’s with customers you rarely engage. The future? White-glove service for all, powered by automation. We’re on it 🙌

[Mark Ryan @Mark_v_Ryan]

Happy birthday to an absolute legend. Please please donate to her gofundme. Let's give her the best birthday present we can. #keepciara

[KeepCiara @KeepCiara]

🎉The bday girl had a lil breakfast party before heading to hospital for the day. So nice to see her lovely smile & in true Ciara style she sports any head gear very well! 🌈 She is so grateful for all the love, support & well wishes today and always❣ https://t.co/VoPKpzHECe

[Mark Ryan @Mark_v_Ryan]

@im_phil_byrne @cindyjchang @AllidaBooks @HarperChildrens @RebeccAgent @AHedit @LindaSuePark I would also like to pre order

[KeepCiara @KeepCiara]

Huge thanks to @DubGAAOfficial legend & Ciara’s friend Michael @MDMA_9 for donating his 2011 #AllIrelandFinal Jersey & securing this incredibly generous donation from CEO of
@_Arachas_ Conor Brennan. This will make a huge difference to the Ciaras fund & cancer ongoing treatment

[Canazee Games @CanazeeGames]

📣 Canazee Games announces upcoming release of Muskoka: The Board Game

https://t.co/qspRKBkRI3

[Mark Ryan @Mark_v_Ryan]

👋 Tweeting for help. A good friend is battling cancer for the fourth time and has a good shot of beating it with our support. She has to travel to the states for treatment and that isn't cheap. Please please donate. They've raised 300k so far #keepciara https://t.co/enOkIRUqfe

[Mark Ryan @Mark_v_Ryan]

@steobrien @mattnhodges @joyork @tristanwatson this is really solid advice for all ignite teams

[KeepCiara @KeepCiara]

Many thanks to @NicolaBardon for sharing Ciara’s story, highlighting her strength and sheer determination to keep fighting @IrishSunOnline
#KeepCiara
https://t.co/d0oBPMPVIq

[KeepCiara @KeepCiara]

Huge congrats to @Katie_t86 on her epic win. A true champ who never gives up just like Ciara. We have gloves signed by the legend herself & will be auctioning to help with fundraising. Please register your interest by sending your email to us via DM #katietaylor #TaylorSerrano

[Mark Ryan @Mark_v_Ryan]

Almost half way there in less than a week. That is amazing but there's still another half to fill. Please please donate.
Ciara is an amazing human and deserves this chance. https://t.co/drlJwHgj4e

[Mark Ryan @Mark_v_Ryan]

Ciara is one of the best people I know. If you can donate anything at all it would be amazing. Please please help in any way you can. https://t.co/tmsk17Ey9i

[tobi lutke @tobi]

#EarthDay: everybody has a part to play in reversing climate change - here is what @shopify is doing

(for every RT of this tweet, we will plant one 🌲)

[Arpan Podduturi @podduturi]

Inbox is Shopify’s most used chat app. It connects merchants to shoppers everywhere through chat 💬💬

Today we’re excited to connect Inbox to Instagram! This means, when you DM merchants in IG, you can get faster, richer responses from Shopify merchants.

https://t.co/ieudnzEa90

[Rog @Rogtronic]

My friends brother is missing in the Netherlands. If you have a way of amplifying this message I'd greatly appreciate it
Thanks #helpusfindEdward #Netherlands #MissingPerson #irish

[Mark Ryan @Mark_v_Ryan]

@blaringno Proof of your artistic flair exists. I give it the toilet shaped thumbs up!

[Mark Ryan @Mark_v_Ryan]

@atulord @mariokostelac Mario Kondo*

[Mark Ryan @Mark_v_Ryan]

@paul_a_smith @JamieHardesty 👋 happy to chat

[Mark Ryan @Mark_v_Ryan]

@benarent @mattnhodges https://t.co/4LMvFnMVvy is a good solution. @ConnorPM and his team are building it

[Mark Ryan @Mark_v_Ryan]

@paul_a_smith This could be any castle and any medal! You won't fool me this year