Marttiina Keituri Gilchrist

Design Researcher | Service designer | previously @Finnair @TransferWise @ParliDigital @gdsteam & @digitaldwp | views are my own

[Marttiina Keituri Gilchrist @MarttiinaK]

@HMRCcustomers The letter states it’s about simple assessment calculation for 2019-2020. It continues that “all relevant updates to your record have been made by there is no change in the amount due”. This is contradictory to letter I received last year as a response to my proof of payment.

[Marttiina Keituri Gilchrist @MarttiinaK]

@HMRCcustomers Got another letter now regarding amount owed to HMRC but I have provided information proving it’s actually paid and got a letter back in last November stating the matter is settled and that I would not receive any more letters about it - so why did I get one now?

[Marttiina Keituri Gilchrist @MarttiinaK]

@HMRCcustomers Hi. It’s relating to year 2019/2020 and states that it’s regarding my recent inquiry and that I still owe some money. However I already received a letter from Edinburgh office last November stating that this matter is settled after I contacted HMRC and sent in proof of payment.

[Marttiina Keituri Gilchrist @MarttiinaK]

@HMRCcustomers To be fair that sounds very vague. Why does HMRC require this information and what exactly will they do with it?

[Marttiina Keituri Gilchrist @MarttiinaK]

@HMRCcustomers I have not worked and lived in UK since March 2020 when I temporarily returned to my country of origin (Finland) and have now decided to stay here permanently. I have done Simple Assessment and paid back tax for 2019-2020 - do I still need to send in P85?

[Marttiina Keituri Gilchrist @MarttiinaK]

@HMRCcustomers Alright that's what I thought since your reply assumed I had. What would be the purpose of filling in and posting you P85 though? Since I have paid what was owed for 2019/2020 tax and have not had income in UK since then.

[Marttiina Keituri Gilchrist @MarttiinaK]

@HMRCcustomers So I assume now Self Assessment and "Simple Assessment" are one and the same thing to HMRC? Because I have not filled any form, just paid the bill that was sent. To confirm, there is no reason for me in my situation to fill in P85 when moving away from the UK?

[Marttiina Keituri Gilchrist @MarttiinaK]

@HMRCcustomers I received Simple Assessment Tax Calculation that states I owe tax for 19/20. However there is no information on this or ability to pay it in my online tax profile. According to the information there the tax I have paid is correct. How can I settle this?

[Marttiina Keituri Gilchrist @MarttiinaK]

@NatWest_Help is such a joke. Only way to sort out address/phone number change in order to gain access to online banking again, is to visit a branch or write a letter...Well after first letter was received and no changes made their solution is “you must send the letter again”😱

[Marttiina Keituri Gilchrist @MarttiinaK]

@Postigroup Lähetyksessä ei ole lähettäjän osoitetta, miten se voi palautua hänelle?

[Marttiina Keituri Gilchrist @MarttiinaK]

@Postigroup Miten toimia jos minä tai valtuutettu ei pääse hakemaan lähetystä postin palvelupisteestä ennen viimeistä säilytyspäivää? Teihin ei nyt saa enää mitään yhteyttä

[Marttiina Keituri Gilchrist @MarttiinaK]

@Postigroup Hei! Et tainnut lukea kysymystäni. Sanoin että kukaan ei voi hakea lähetystä puolestani. Viimeinen säilöntäpäivä oli eilen ja nyt en tiedä mihin tuo lähetys teiltä menee ja saanko sitä koskaan itselleni.

[Marttiina Keituri Gilchrist @MarttiinaK]

@StockmannFI Ei ole vieläkään selvää onko se edelleen noudettavissa (jos on saapunut jo ajat sitten) ja miksi siitä ei ole tullut ilmoitusta (DB Schenkerin tietojen mukaan se ei ole noutopaikassa)

[Marttiina Keituri Gilchrist @MarttiinaK]

@StockmannFI Tilaus tehty 26.3 ja lähetysvahvistus 27.3 - sen jälkeen ei ole kuulunut mitään. Kuljetusfirma sanoo ettei heille ole tullut kyseistä lähetystä kuljetettavaksi ja Stockmannin aspa ei vastaa, alkaa olla vaihtoehdot vähissä...

[Marttiina Keituri Gilchrist @MarttiinaK]

@ThreeUKSupport I never said I expect to be put in ahead of anyone else, so please do not assume that. However what is frustrating about this situation is that you have time to debate this here but not enough people to serve customers via the chat.

[Marttiina Keituri Gilchrist @MarttiinaK]

@ThreeUK I cannot get you through to your customer service (which is understandable). However I need to cancel my contract, so how can I get this done given the circumstances? Also now I won’t be able to do so with 30 days notice, so will you take that into consideration?

[Marttiina Keituri Gilchrist @MarttiinaK]

@ThreeUKSupport I understand the situation is ”out of your control” but it’s the same for everyone. Unfortunately I can’t hang on your chat hoping you might become available to sort this out.

[Marttiina Keituri Gilchrist @MarttiinaK]

@ThreeUKSupport Look there is no way of getting through and I’m sure you are aware of this. I have tried the chat before and no one is available.

[Marttiina Keituri Gilchrist @MarttiinaK]

@ThreeUKSupport I tried this before and the person I chatted with could not do it, and claimed it could only be handled by calling Three (which no one can do at the moment).

[Marttiina Keituri Gilchrist @MarttiinaK]

"It is unfortunate you have left feeling this way, but the process is correct and works for most tenants." @HamptonsInt

Correct process ≠ a good experience (not always).
Works for most = assumption if I ever saw one.

Everything after the "but" is unnecessary.