Matt J. Coot - Writer

Writer, performer, occasional mental health activist. Longlisted for the CWA Debut Dagger Award 2024.

[Matt J. Coot - Writer @MattCoot]

@sainsburys Hi - item missing from delivery not noticed until deliverer had left. He was fifty minutes early so I was less organised than I normally am and didn’t have a chance to assess the items properly. Can I have a refund please?

[Matt J. Coot - Writer @MattCoot]

@VueHelp I’m going to guess by it not being on the listings that Vue Plymouth won’t be showing the latest Steven Soderbergh film The Christophers starring Sir Ian McKellen and Michaela Coel (release date, this Fri 15th). Is this assumption correct?

[Matt J. Coot - Writer @MattCoot]

@GWRHelp Thanks for this. Same issue, but I was able to do it on the app instead. A very strange anomaly! Thanks for the advice 🙂

[Matt J. Coot - Writer @MattCoot]

@GWRHelp I’m having a strange issue on your website. I’m searching for Saltash (STS) to Exeter St Davids (EXD) on 11th June (return, same day) and I get the error message in the image below. If I search from Plymouth (PLY) - the next station on the journey - it works. Any advice?

[Matt J. Coot - Writer @MattCoot]

@GWRHelp Hi. I’m trying to claim the GWR Rewards free standard return tickets (as two advanced singles) - copied the code and PIN over, but it keeps coming up as “eVoucher code and PIN combination not valid”. Any advice?

[Matt J. Coot - Writer @MattCoot]

@GWRHelp I know I need to reset my payment details for my PAYG smartcard after the new update, but will I need to reconnect my Disabled Persons Railcard to the account or has this been carried over?

[Matt J. Coot - Writer @MattCoot]

@GWRHelp That’s excellent! Thanks for clarifying that 🙂

[Matt J. Coot - Writer @MattCoot]

@GWRHelp Thanks Matt - will do! 🙂

[Matt J. Coot - Writer @MattCoot]

@GWRHelp I tried to add my disabled persons railcard to my new Pay As You Go smartcard but it failed because of wrong image of the railcard but I can’t screenshot the actual railcard to send in. Any advice? (I’m pretty certain I only use X now to contact you lovely people 😂)

[Matt J. Coot - Writer @MattCoot]

@GWRHelp once again passenger assistance hasn’t shown up at any part of my journey today because it isn’t showing on their system despite booking it ages ago. Not impressed.

[Matt J. Coot - Writer @MattCoot]

@IcelandFoods had a home delivery today (our first experience with Iceland) and everything was great except two packs of bacon with TOMORROW’s use by date… now, I like bacon as much as any meat eater (the one reason I can’t be vegan), but even I can’t use two packs in one day…

[Matt J. Coot - Writer @MattCoot]

@GWRHelp If my train has been cancelled will I get a full refund?

[Matt J. Coot - Writer @MattCoot]

@GWRHelp Thanks 🙂

[Matt J. Coot - Writer @MattCoot]

@GWRHelp Hello - a question about GWR rewards: are points added to the balance within 29 days of purchase or within 29 days of the date of journey? My account is showing 0 points and have had two bookings worth 20 points pending for over 30 days, so just wondering how it works 🙂

[Matt J. Coot - Writer @MattCoot]

Each week I’ve been forgetting to share this: my dad does a radio show for a local community radio station. It starts in five minutes… go listen 🙂

[Matt J. Coot - Writer @MattCoot]

@ArgosHelpers Someone started to respond forty minutes ago, but there’s been no response since.

[Matt J. Coot - Writer @MattCoot]

@ArgosHelpers arranged replacement/return via the web chat on your website. The date given by the agent was today and they said I’d have a confirmation email. I haven’t received one. I’ve packed the item but obviously don’t have anything to put on it (e.g. returns label). Help?

[Matt J. Coot - Writer @MattCoot]

@ArgosHelpers I’m trying to get through the automated questions on the dm chat but stuck at one point. Do I need to answer these?

[Matt J. Coot - Writer @MattCoot]

For over 2 hours, I’ve been trying to sort out a repair or replacement of @Sony headphones bought from @Argos_Online which are under warranty. Their AI assistants are awful, and I keep getting sent to Sony repair centres that are too far away and don’t fix headphones.