Matt Vickers OS

Chief Executive and Chief Ombudsman at Ombudsman Services

[Matt Vickers OS @MattVickersOS]

Busy day in politics for Ombudsman Services but a common theme- customers, whether consumers or SMEs must be at the centre of the #energytransition, the #fibre revolution and the #infrastructure which will underpin fairness and prosperity

[Matt Vickers OS @MattVickersOS]

Woken up with this #earworm today. I think it's the universe channeling a message to companies about how to treat customers fairly. It's love not money. Either that or I want to be 17 again. #nomoneyman #sweetness #buffalostance https://t.co/9uMZ2fF3Nw

[Matt Vickers OS @MattVickersOS]

Annual report out now. Important that we keep putting individual complaints right and build impact so lessons are learned and trust is earned across for all consumers. Supplier failures a huge challenge in energy. https://t.co/ttKi4uj2gI

[Matt Vickers OS @MattVickersOS]

On @BBCRadio4 later for #youandyours talking about supplier failures in energy. Great that there are systems in place to protect consumers but a lot still needs to improve. Listen in.

[Matt Vickers OS @MattVickersOS]

Thanks to @eonenergyuk for today's Customer Immersion event on #heatnetworks. Great to them listen and engage with customers with the humility and confidence. Heat networks are essential for #netzero future so important work from @eonenergyuk leading the way

[Jodi @jodiahamilton3]

Off to #uwvulnerability in #London today to understand more about what #Ombudsman can do to help customers that may need more #support @OSbusinessNews

[OmbudsmanAssociation @OmbudAssoc]

@MattVickersOS talking about the need for an ombudsman to drive behavioural and cultural change @OmbudServices #OSConference19

[Matt Vickers OS @MattVickersOS]

Today at conference I'll be introducing our new MD Simon Palmer. Simon is an accomplished CEO, COO and CFO having led successful growth, buy and build, trade sale and turnarounds in the FMCG, Retail, Wholesale, IT Services and Multi-Channel sectors. #OSConference19

[Matt Vickers OS @MattVickersOS]

The team is ready for today's first ever @OmbudServices conference. We're looking forward to a day of news, views and more from industry experts and influencers. You can follow the conversation with the hashtag #OSConference19

[Matt Vickers OS @MattVickersOS]

In 2019, 52% of consumers have said that they will suffer in silence if they're not happy. This up 12% from last year. What can be done to regain trust and encourage loyalty?
You can read our CAM report in full by clicking on the link. https://t.co/PGB00jLSYL #CAM2019 #consumer

[Matt Vickers OS @MattVickersOS]

This week I have lots of news as we launch our 6th Consumer Action Monitor and deliver our first ever Conference. I'll be posting updates as we discuss hot topics and deliver key insights and debate. To read the CAM report, click on the link. https://t.co/PGB00jLSYL

[Energy Ombudsman @EnergyOmbudsman]

Our Consumer Action Monitor report this year has uncovered that the average number of complaints per person is 4.2, compared with 2.5 last year. Why is this? Coming soon. #CAM2019 #Consumer #Complaints