Matthew

[Matthew @MattWatermeyer]

24 hours of water pouring out of a burst main pipe. Still no @JHBWater on site.

[Matthew @MattWatermeyer]

@Rand_Water @JHBWater @CityofJoburgZA @HarmanLucinda major burst pipe on Main Street Bordeaux. Reported at 05:00am JWAPP-40055221 and escalated. Still no response. No wonder 42% of water supplied to Jhb is lost!

[Matthew @MattWatermeyer]

@JHBWater @Rand_Water @HarmanLucinda @CityofJoburgZA 15 hours since reporting… still no action to curb the water loss or wastage. #DoBetter

[Matthew @MattWatermeyer]

@JHBWater two days, four calls logged, no response, no action, no supply…

[Matthew @MattWatermeyer]

@Vodacom so business lines are fraudulently opened on my account, I report it, you confirm it as fraud, and now I am debited again despite emailing and calling you. You are facilitating fraud and theft.

[Matthew @MattWatermeyer]

@UberEats what a scam! Three drivers accepted delivery then cancelled, restaurant won’t cancel because they made the food two hours ago, and you won’t cancel and refund. Last order from me, app deleted.

[Matthew @MattWatermeyer]

@JHBWater three days of water pouring down the street, thousands of liters per hour, after your teams “”fixed” a leak… not cool.

[Matthew @MattWatermeyer]

@JHBWater massive pipe burns outside my house, water pouring down the road for three days after your teams “fixed” the issue last week. Multiple residents reported, zero action.

[Matthew @MattWatermeyer]

@CityofJoburgZA 3.5 hours spent on hold with your call centre today with no answer… how can I rate your service if there isn’t any service. #pathetic #useless #servicefail

[Matthew @MattWatermeyer]

@CityPowerJhb how many times must this be reported before you do something? It’s right near a school. Ref:cpweb 3443933

[Matthew @MattWatermeyer]

@CityPowerJhb no supply to my home, logged online at 14:00, hour and a half on hold trying to speak to the call centre before being cut off, now another hour on hold. #servicefail #useless

[Matthew @MattWatermeyer]

Do not ever get an @TelkomZA contract! Instructed them multiple times to cancel, they continued to debit me after termination date, and charge penalty fees! #hellkom #thieves #fraud #cpa #consumerprotectionfail

[Matthew @MattWatermeyer]

@TelkomZA contract ended in Feb, you kept debiting me, so I halted the debit. Now you’re charging me penalty fees for bouncing debit orders? Arrogant call centre agents to deal with, and no resolution… #servicefail

[Matthew @MattWatermeyer]

@TelkomZA I cancelled my contract in February, you are still debiting my account and billing me! Please resolve this!

[Matthew @MattWatermeyer]

@Vodacom Bolebadi at Vodaworld sorted out the issue in 2 minutes flat. I trust management will recognise her incredible ability and customer centric service!

[Matthew @MattWatermeyer]

@Vodacom Ignored over DM, no resolution, and your service numbers tell me “I have exceeded my allocated opportunity to contact your call centre”. Perhaps if you did what was required I Wouldn’t need to contact you! #fail

[Matthew @MattWatermeyer]

@vodacom @vodacom111 Tobi has been more helpful than your call centre agents... no inbound SMS, no inbound calls for over a week! #fixthis #servicefail

[Matthew @MattWatermeyer]

@Vodacom I have confirmed with @istore they submitted everything, you have failed to activate the contract. No SMS = no OTP’s so cant transact, can’t set up apps, can’t login to accounts! Welcome to Vodacom business accounts

[Matthew @MattWatermeyer]

@Vodacom So we can play pass the customer parcel again? No one at the call centre can help, no one at the store can help, so what next?

[Matthew @MattWatermeyer]

@Vodacom Nope, still nothing. Rebooted as well. No calls or SMS messages coming in.