24538435
Dear Hero Fincorp Grievance Team,
I am writing this with deep distress regarding the ongoing mental harassment and illegal recovery practices being adopted by your representative.
My formal complaint is already registered with your team under Reference Number 24538435, and I have received an official confirmation stating that the matter is under process and will be resolved within 7 days.
However, despite this active review period, a recovery agent calling himself Saddam Sekh (Mobile No: 9625518802) is continuously calling my family members and threatening them for the immediate settlement of the disputed penalty amounts.
Kindly note the following critical violations:
1. Third-Party Contact & Threats: Contacting and threatening family members for a loan closure is a severe breach of consumer privacy and a direct violation of the RBI Fair Practices Code for NBFCs.
2. Disregard of Official Process: Harassing the customer while an official grievance ticket (Ref: 24538435) is actively being reviewed by the company's relationship team.
I request you to take immediate disciplinary action against this agent (Saddam Sekh, 9625518802) and instruct your recovery department to stop all calls to my family immediately until a final decision is conveyed to me via email regarding the waiver of the unfair bounce charges.
If these illegal threatening calls do not stop immediately, I will be forced to submit the call logs and this email trail directly to the RBI Ombudsman and register a police complaint for harassment against the agent and the company.
Looking forward to your immediate intervention.
Regards,
Md Samiullah
Loan Account No: SUUTWL00100013136683
Grievance Ref No: 24538435
Registered Mobile: 9458735706
Address: Parsa Ward No. 1, Supaul, Bihar
@Md_Samiullah06 Hi @Md_Samiullah06, we have taken note of your concern. Our team is currently reviewing the matter and will provide a resolution at the earliest. Kindly check your email for further updates. CRM Reference Number: 24538435 тАУ Team Hero FinCorp
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