Gautam Kothari

[Gautam Kothari @MeGautamK]

@wildcrafttweet I want hassle-free resolution—no more mails/tickets/follow-ups.

Either replace suitcase with the same model or refund ₹4,499 directly to my bank account.

Please escalate this to the responsible team n provide a concrete response. My patience has already been tested for months

[Gautam Kothari @MeGautamK]

@wildcrafttweet Pls help escalate my unresolved Intl Warranty claim #399510, registered on 27 July 2026. Required docs were submitted, but despite repeated follow-ups n assurances, there is still no resolution/service arrangement in the USA. Pls have your warranty team contact me

[Gautam Kothari @MeGautamK]

@wildcrafttweet Why restrict the voucher to full-MRP products? I bought my original suitcase during sale. If I must now buy at full price, I lose the benefit of sale for no fault of mine. Replacement voucher sud provide fair, usable benefit—not impose fresh disadvantages on customer. 3/4

[Gautam Kothari @MeGautamK]

@wildcrafttweet The voucher is not practically redeemable:
• No Wildcraft excl. store in Surat.
• Travelling to A'bad/Mumbai means adnl exp.
• Only 30 days’ validity, with an extension requiring another follow-up.
Why should I bear these costs & inconvenience? 2/4

[Gautam Kothari @MeGautamK]

@wildcrafttweet @Wildcrafttweet Thank you for responding here, but why does your team not respond to my emails? My warranty claim #399510 has dragged on for months, and issuing a voucher is not the same as resolving the problem. The practical issues remain unresolved. 🧵 1/4

[Gautam Kothari @MeGautamK]

@wildcrafttweet Is it correct that within proper Mumbai city limits, you have only one exclusive brand store left (the Ghatkopar R City Mall). Inform if you have any in Andheri or anywhere in South Mumbai or even in Borivali.

[Gautam Kothari @MeGautamK]

@wildcrafttweet Meanwhile, all 3 Wildcraft stores I visited in Surat — appear to be closed, despite their premium locations.
Is Wildcraft shutting down its retail presence in Surat? Are stores closing in other cities too?

[Gautam Kothari @MeGautamK]

@wildcrafttweet Warranty claim approved, but Replacement Voucher still not issued! Multiple tickets raised & closed as resolved, yet actual resolution remains pending. How many tickets does it take to get a promised voucher issued? Pl s stop closing tickets & deliver the promised resolution!

[Gautam Kothari @MeGautamK]

@wildcrafttweet @wildcrafttweet #399510 is pending from 27/07/26 for warranty assistance. All requested details were provided. The ticket has now been marked “resolved” citing no response for 72 hours. Requesting senior management to kindly intervene and resolve this.

[Gautam Kothari @MeGautamK]

@wildcrafttweet #399510 is pending from 27/07/26 for warranty assistance. All requested details were provided. Despite repeated follow-ups, there is no solution. The ticket has now been marked “resolved” citing no response for 72 hours, although I have been actively corresponding

[Wildcraft @wildcrafttweet]

@MeGautamK Hi Gautam, Thank you for sharing the relevant details via support ticket - 399510. We have forwarded your request to our concerned team. I kindly request you to reach out to us via the support ticket 399510 for further assistance.

[Gautam Kothari @MeGautamK]

@wildcrafttweet I hv recd yr email. The response appears to overlook the previous emails . The suitcase is still in USA with my son because it could not be brought back as it was damaged. I hv replied to email. Pls hv the concerned team review the previous emails & arrange assistance in USA.

[Gautam Kothari @MeGautamK]

@wildcrafttweet Pls help escalate my unresolved Intl Warranty claim #399510, registered on 27/7/26. Required docs were submitted, but despite repeated follow-ups & assurances, there is still no resolution/service arrangement in the USA. Please have your warranty team contact me.

[Gautam Kothari @MeGautamK]

@StockSamurai25 @Technicalchart1 That Supreme court must have checked and the company must have given a valid reason.

Sometime it is better to not to read between the lines.

And of course Supreme Court judge have better qualification and IQ

[Gautam Kothari @MeGautamK]

@alpbhashee @Technicalchart1 That Supreme court must have checked and the company must have given a valid reason.

Sometime it is better to not to read between the lines.

And of course Supreme Court judge have better qualification and IQ

[Gautam Kothari @MeGautamK]

@GoibiboSupport Sent you all the details in DM. Please respond on priority.

[Gautam Kothari @MeGautamK]

Shocking experience with @goibibo.
I selected a “Room with Breakfast” while booking, but the hotel told me my booking had no breakfast.

This is short of misleading customers. Customer care is completely unresponsive.

Goibibo stop fooling customers.

[Gautam Kothari @MeGautamK]

@GoibiboSupport Already sent you details on DM

[Gautam Kothari @MeGautamK]

I don't intend to defame yr co. but process of reaching a human thru yr system is extremely difficult & frustrating. It wud be far more customer-friendly if u could provide a simple, easily accessible customer care No with real people attending to calls. @Olacabs , @ola_support

[Gautam Kothari @MeGautamK]

@Olacabs After this terrible experience → No more Ola rides in Aurangabad. From now on, only @Uber_India. @Ola_Mumbai @TOIAurangabad

[Gautam Kothari @MeGautamK]

Booked Ola Mini in Aurangabad, got upgraded to Prime. Driver came late, demanded ₹100 extra for 3rd passenger, misbehaved & later told us to get down when questioned. Paid under protest (have proof). Reported via app → 24+ hrs, no response from @Olacabs. Shameful service!

[Gautam Kothari @MeGautamK]

Shocking part → I reported this via Ola’s emergency helpline (since there is no clear customer care number in the app). The person told me to follow the “normal complaint process. @Olacabs