Michael Brown

Historian @LancasterHistor and Co-Investigator on @ahrcpress The Victorian Hand project. Blissfully married to my PI, @JBHist. Views:🌹🇪🇺 ✊🏿 🏳️‍⚧️🌱ⓥ

[Michael Brown @MedHistoryMan]

@chilternrailway Travelling with you is a never ending nightmare. I simply can't rely on you to get me anywhere, let alone on time. I

[Michael Brown @MedHistoryMan]

@chilternrailway 0721 from Princes Risborough to Marylebone is standing room only already due to short formation. What a joke of a service you run. All the talk of new rolling stock and, if anything, the service is worse than before.

[Michael Brown @MedHistoryMan]

@chilternrailway @TfL As you will see from the above message, that is not what you told me yesterday.

[Michael Brown @MedHistoryMan]

@chilternrailway Can you tell me how to claim a refund on journeys paid for with contactless payment? Our train from PR this morning (0746) was cancelled and now our train home (1841) is running late and horrifically overcrowded due to the failure of the leading unit.

[Michael Brown @MedHistoryMan]

@chilternrailway I've just been on the phone to @TfL (who were v helpful btw) to process ny refund because there is no option to claim for a National Rail delay online through my TFL account. How is this possible when there is now contactless payment at so many National Rail stations?

[Michael Brown @MedHistoryMan]

@chilternrailway On one of the Mk5 sets for the 0706 from PR to Marylebone. Already full before it has even left. Lord knows what it's going to be like when we get to Beaconsfield. And yet the First Class carriage is completely empty. It's a ridiculous concept; scrap it now!

[Michael Brown @MedHistoryMan]

@AvantiwestC__TM Followed. This is an utter and total shambles.

[Michael Brown @MedHistoryMan]

@AvantiWestCoast What on earth is going on at Wigan North Western? After several hours of delays already we were kicked off the '1907' from Preston and moved onto another already busy train. We were told there has been a points failure but no updates since.

[Michael Brown @MedHistoryMan]

@chilternrailway Now having to get off and get on the following train but we can't because it is completely full. Your service is absolutely disastrous.

[Michael Brown @MedHistoryMan]

@chilternrailway Been sat on the 0721 from PR at HW for 30 mins now with one announcement in that time. Would be helpful to know what is going on.

[Michael Brown @MedHistoryMan]

@chilternrailway Thank you, but the point is that I and plenty of others (judging by your replies) have complained about this repeatedly already and nothing has been done. It has been like this ever since it came back into service and needs to be fixed.

[Michael Brown @MedHistoryMan]

@chilternrailway I'm currently on the 0706 from Princes Risborough to Birmingham Moor Street. The unit concerned is the refurbished 168 106. How can it be that after over six months in service the charging sockets on this unit STILL do not work?

[Michael Brown @MedHistoryMan]

@chilternrailway I can't believe that the 0721 from PR to Marylebone is only 3 coaches this morning. How do you expect anyone to fit on such a ridiculously short-formed service?

[Michael Brown @MedHistoryMan]

@chilternrailway How can it be that months after its introduction the power sockets and WiFi on your refurbished unit 168003 STILL do not work? What kind of refurbishment is it that makes the facilities you provide WORSE than they were before?

[Michael Brown @MedHistoryMan]

@chilternrailway I'm currently on your newly refurbished unit 168003 from Princes Risborough to Birmingham Moor Street, and neither the power sockets nor the Wi-Fi are working in my carriage. Not really a great look for a 'new' train.

[Michael Brown @MedHistoryMan]

@chilternrailway Yeah, I know that, but how long will this take to clear? We were told nearly 30 mins ago that police were on site. We've been on this train for over 1 hour and 30 mins and we're still not past West Ruislip. And now no updates at all.

[Michael Brown @MedHistoryMan]

@chilternrailway Do we have an update? 30 mins+ and still stuck at West Ruslip. Where are the police? Why can't we simply run at reduced speed in the affected area?

[Michael Brown @MedHistoryMan]

@uayes @chilternrailway It happens every week (twice today) because people are idiots ...

[Michael Brown @MedHistoryMan]

@chilternrailway Tiresome though it is to be delayed by a trespasser on the line, your driver on the 1615 from Marylebone to Oxford has been excellent at keeping us updated as best he can.