Moushmi Mehta

[Moushmi Mehta @MehtaMoushmi]

PSA: I got SCAMMED by @bookingcom for a hotel reservation made at Hyatt House in New York. I filtered for free cancellation hotels & it showed me this hotel with a free cancellation & no prepayment option but I was charged the FULL PRICE (1/3) @Hyatt @HyattConcierge

[Moushmi Mehta @MehtaMoushmi]

@bookingcom @HyattConcierge @Hyatt If the hotel has acknowledged that the policy remains unchanged on the day I took the screenshots, why was the policy on your app still false then? Both you and the hotel are liable in this case. @bookingcom @HyattConcierge @Hyatt

[Moushmi Mehta @MehtaMoushmi]

Wow @bookingcom is straight up GASLIGHTING me!

Ofcourse they only wasted my time by following up on my tweets.

Never using this platform again. Did not expect this hospitality and zero responsibility from @Hyatt @HyattConcierge

#bookingcom

[Moushmi Mehta @MehtaMoushmi]

@bookingcom @HyattConcierge @Hyatt also confirmed that non refundable has always been their policy after I reached out to them because https://t.co/ZdExeYkyFn raised their hands on this. The hotel clearly doesn’t care that wrong policies are being stated on your platform.

[Moushmi Mehta @MehtaMoushmi]

@LanceForman @bookingcom +1. I got scammed by @bookingcom for a hotel reservation - they said it’s free cancellation & no prepayment required but AFTER booking, their confirmation email said it’s non-refundable and I was charged the whole amount! Customer service refuses to recognize this as an issue!

[Sachin Rao @sachin_rao11]

As someone who uses @bookingcom a lot, this is super disappointing. Expect much better hospitality from @Hyatt @HyattConcierge too, given the very obvious screenshots.

[Moushmi Mehta @MehtaMoushmi]

PSA!!: This is still active on @bookingcom app. If I go to rebook the SAME reservation for those dates - it STILL says that the booking has free cancellation until a day before and no prepayment is needed. @bookingcom @Hyatt @HyattConcierge you are defrauding us with no relief!

[Moushmi Mehta @MehtaMoushmi]

@bookingcom (3/3) It’s been OVER a month of back and forth with both @bookingcom and the hotel @HyattConcierge @Hyatt - and I have received ZERO response on the actual problem. They keep referring to the email confirmation I received AFTER booking and will not entertain any other proof.

[Moushmi Mehta @MehtaMoushmi]

@bookingcom (3/3) It’s been OVER a month of back and forth with both @bookingcom and the hotel @HyattConcierge @Hyatt - and I have received ZERO response on the actual problem. They keep referring to the email confirmation I received AFTER booking and will not entertain any other proof.

[Moushmi Mehta @MehtaMoushmi]

PSA: I got SCAMMED by @bookingcom for a hotel reservation made at Hyatt House in New York. I filtered for free cancellation hotels & it showed me this hotel with a free cancellation & no prepayment option but I was charged the FULL PRICE (1/3) @Hyatt @HyattConcierge

[Moushmi Mehta @MehtaMoushmi]

(2/4) AFTER confirming my booking I received an email from @bookingcom with completely different policies and it turns out that the booking is non refundable immediately after booking and full prepayment can be required at any time - which was charged on the same day!