"The investment in agent experience is worth it." 💬 @MerijnGRW@BlakeMichelleM explains why the employee experience is so important and how a methodical approach to change management and #AI will better prepare you for tomorrow.
📰 via @Forbes
https://t.co/69WXGYOtZT
I am excited to announce Frost & Sullivan has named @Genesys a Leader in its Frost Radar: Workforce Optimization Solutions, 2023 report.
We are proud to provide an industry leading integrated CCaaS and WEM solution!
"The name of the game has changed." 💬 @MerijnGRW
In a time of change for the #CX industry, @DollyDeighton of the @WSJ explores how the employee experience is being prioritized to drive better outcomes for both customers and agents.
https://t.co/aQRhv9G02W
Well the relevance decreases every year it is not won by a woman. They missed Longo, Van Moorsel, Vos, Van de Breggen already, now Van Vleuten. Come on, do better. Vélo d'Or 2021 gaat naar Tadej Pogacar, Wout van Aert derde:https://t.co/pwZl8WUMpk
Aaaargh @VerizonSupport really! I get an error logging in after which your bot keeps telling me to log in or change my password. Before I can get to a human… of course, I have to log in….. #groundhogday anyone!?