Merijn te Booij

[Genesys @Genesys]

"The investment in agent experience is worth it." 💬 @MerijnGRW

@BlakeMichelleM explains why the employee experience is so important and how a methodical approach to change management and #AI will better prepare you for tomorrow.

📰 via @Forbes
https://t.co/69WXGYOtZT

[Merijn te Booij @MerijnGRW]

I am excited to announce Frost & Sullivan has named @Genesys a Leader in its Frost Radar: Workforce Optimization Solutions, 2023 report. 
We are proud to provide an industry leading integrated CCaaS and WEM solution!

[Merijn te Booij @MerijnGRW]

@blairplez Interesting article!

[Genesys @Genesys]

"The name of the game has changed." 💬 @MerijnGRW

In a time of change for the #CX industry, @DollyDeighton of the @WSJ explores how the employee experience is being prioritized to drive better outcomes for both customers and agents.
https://t.co/aQRhv9G02W

[Syndeo.CX @SyndeoCx]

🎙️The Syndeo Podcast has officially dropped!🎙️

Listen on:
Spotify - https://t.co/RnAN7xKoEO
Apple - https://t.co/4zAlm2KAXQ

Thanks again to our fab guests from our first two episodes - @MerijnGRW, @Genesys and @D_Hong, @minerva_cq

#conversationalai #cx #ai #contactcenter

[Merijn te Booij @MerijnGRW]

And the same UX for all WEM services…!!

[Christina McAllister @christinamcal_]

Pretty compelling WFM announcements from Mike Szilagyi at #GenesysSummit — really digging the clean UI

[Company Nurse powered by Lintelio @companynurse]

Join our CTO @hsvendblad for the upcoming @Genesys webinar, where he shares how Company Nurse powered by Lintelio combines powerful technology with compassionate people to elevate #CX.

#insurtech #empathy #digitalempathy #riskepisodes

https://t.co/CJ1yNuM4IL

[Merijn te Booij @MerijnGRW]

I have no tick whatsoever, is that good or bad?

[Merijn te Booij @MerijnGRW]

Just innocently watching F1TV, suddenly realizing I know that dude! @Hinchtown

[Blair Pleasant @blairplez]

Love seeing this when I land at SFO - @Genesys. #CX #CCaaS #cctr

[Merijn te Booij @MerijnGRW]

Well done @sporza continuing with Viva me Velo during the Tour de Femmes! @NOSwielrennen: missed opportunity maybe? No Avond Etappe…

[Merijn te Booij @MerijnGRW]

Probeer eens met de trein naar Schiphol…… @NS_online amateurs!

[Merijn te Booij @MerijnGRW]

Now that I am doing work on the road again, my intake of junkfood has skyrocketed!

[AFC Ajax @AFCAjax]

♟♟

Built on history.

[Merijn te Booij @MerijnGRW]

You know that feeling when you tell a bunch of people to follow you on Twitter and you haven’t posted anything world changing in a while…..

[Merijn te Booij @MerijnGRW]

Well the relevance decreases every year it is not won by a woman. They missed Longo, Van Moorsel, Vos, Van de Breggen already, now Van Vleuten. Come on, do better. Vélo d'Or 2021 gaat naar Tadej Pogacar, Wout van Aert derde:https://t.co/pwZl8WUMpk

[Merijn te Booij @MerijnGRW]

6 Strategies for an Effective Call Center Culture https://t.co/BuORFfQPOn via @cmswire always handy!

[Merijn te Booij @MerijnGRW]

@dnm54 @SpeechSoft @opusresearch But it can be!

[Mila D'Antonio @miladantonio]

@genesys is forging a new category, “experience as a service” ⁦@Tony_Bates71⁩ #genesyssummit

[Merijn te Booij @MerijnGRW]

@VerizonSupport A browser

[Merijn te Booij @MerijnGRW]

Aaaargh @VerizonSupport really! I get an error logging in after which your bot keeps telling me to log in or change my password. Before I can get to a human… of course, I have to log in….. #groundhogday anyone!?