MetaMask Support

Simple troubleshooting only - no links/emails are shared in our messages to users. Need help? Go to NEVER share your Secret Recovery Phrase

[MetaMask Support @MetaMaskSupport]

We are continuing to receive reports of email phishing campaigns asking users to "verify" their wallet to comply with KYC regulations, along with other types of "verification mandates". These emails are SCAMS! MetaMask wallets are NOT ASSOCIATED with user email addresses!

[MetaMask Support @MetaMaskSupport]

@msakiart Hi, I would recommend getting in touch with our support team at https://t.co/xxkf7Fe4gd by using the "Contact Support" field there. They will be able to take a closer look into what might have happened.

[MetaMask Support @MetaMaskSupport]

@TDraw75 Hi there and thanks for reaching out. You mentioned you've spoken with our team at https://t.co/xxkf7Fe4gd, did they create a ticket for you regarding this? If yes I would recommend waiting to hear back from the team via the ticket. We appreciate your patience and understanding.

[MetaMask Support @MetaMaskSupport]

@dedo11728 Hi, could you please try to refresh the page and close/ reopen the extension? If the issue persists I recommend reaching out to our support team at https://t.co/xxkf7Fe4gd by using the "Contact Support" field there so they can take a closer look at what might be causing this.

[MetaMask Support @MetaMaskSupport]

@otterinbagel Hi there and thanks for reaching out, did the transaction go through? If not please reach out to our support team at https://t.co/xxkf7Fe4gd by using the "Contact Support" field there and we'll take a look!

[MetaMask Support @MetaMaskSupport]

Hi, I'd recommend checking initially if you're running the latest version and also trying to clear your browsing data from Settings > Security and Privacy. If you're still experiencing this afterwards feel free to get in touch with our support team at https://t.co/KYw3202oZI, they'll take a closer look to figure out what might be causing this.

[MetaMask Support @MetaMaskSupport]

@shimshiper @MetaMask Hey there, it would be best to contact our support team regarding this at https://t.co/FbOqu5HgBA by using the "Contact Support" field there. They will be able to take a more in-depth look at the issue you're experiencing.

[MetaMask Support @MetaMaskSupport]

Thank you, would you be able to get in touch with our support team at https://t.co/KYw3202oZI? They will be able to delve deeper into what might have been the root cause of this.

Initially you'll chat with an AI assistant but you should be able to get into contact with a human agent by requesting one after answering some of the AI assistant's initial questions.

[MetaMask Support @MetaMaskSupport]

@norcalredrum Hi there, you could try to remove and re import the token. Also make sure you're running the latest version of the app and if the issue persists please reach out to our support team at https://t.co/xxkf7Fe4gd, they'll be able to take a more in-depth look at this.

[MetaMask Support @MetaMaskSupport]

@cfcbazargroup Hi, it would be best to contact our support team at https://t.co/xxkf7Fe4gd by using the "Contact Support" field there. The team will be able to take a more in-depth look at what might have happened.

[MetaMask Support @MetaMaskSupport]

@Ajmiles399 Hi, it would be best to contact our support team at https://t.co/xxkf7Fe4gd by using the "Contact Support" field there. They'll be able to take a closer look at what might be causing your transactions to fail.

[MetaMask Support @MetaMaskSupport]

Hi there, have you reached out to our support team at https://t.co/KYw3202oZI regarding this by any chance yet? They'll be able to take a more in-depth look into this. Initially you'll speak with an AI helper but you should be able to get connected to a human agent by asking for one after answering some initial questions.

[MetaMask Support @MetaMaskSupport]

Hi and thank you very much for raising this!
Could you please get in touch with our support team at https://t.co/KYw3202oZI so they can take a more in-depth look at the issue you're encountering?
Initially you'll talk with an AI helper but you should be able to get connected with a human agent by asking it for one.

[MetaMask Support @MetaMaskSupport]

@Ardhy0201 It would be best to reach out to our support team at https://t.co/xxkf7Fe4gd by using the "Contact Support" field there. They'll be able to take a more in-depth look at what might have happened.

[MetaMask Support @MetaMaskSupport]

@TheTripleDotter Hi, it would be best to reach out to our support team at https://t.co/xxkf7Fe4gd by using the "Contact Support" field there. They will be able to take a more in-depth look at what might be triggering that error.

[MetaMask Support @MetaMaskSupport]

We are continuing to receive reports of email phishing campaigns asking users to "verify" their wallet to comply with KYC regulations, along with other types of "verification mandates". These emails are SCAMS! MetaMask wallets are NOT ASSOCIATED with user email addresses!

[MetaMask Support @MetaMaskSupport]

@MrReitz Hi there and thank you for reaching out, could you please provide a bit more context into the issue you're encountering related to perps?

[MetaMask Support @MetaMaskSupport]

@ma_dynasty1 @MetaMask Hi, please make sure you have the latest version of MetaMask (guide on how to update here https://t.co/aMp5TaQrWf). If you're already on the latest version, please contact our support team at https://t.co/FbOqu5HgBA so they can take a closer look at what might be causing this.

[MetaMask Support @MetaMaskSupport]

@DeviantCorp99 Hi, you should be able to get in touch with our support team by using the "Contact Support" field at https://t.co/xxkf7Fe4gd.

[MetaMask Support @MetaMaskSupport]

@cryptocyphereth Hey, thanks a lot for reaching out about this! Would you please be able to contact our support team at https://t.co/xxkf7Fe4gd by using the "Contact Support" field there? By doing so our team will be able to take a more in-depth look at what might be causing this for you.

[MetaMask Support @MetaMaskSupport]

@Xaxaeth Hi there and thanks for reaching out about this! I would recommend reaching out to our support team at https://t.co/xxkf7Fe4gd by using the "Contact Support" field there before doing anything, they will be able to take a more in-depth look at what might be causing this.