MetaMask Support

Need help using MetaMask? Connect at: NEVER share your Secret Recovery Phrase. No links or emails are shared in our messages.

[MetaMask Support @MetaMaskSupport]

We are continuing to receive reports of email phishing campaigns asking users to "verify" their wallet to comply with KYC regulations, along with other types of "verification mandates". These emails are SCAMS! MetaMask wallets are NOT ASSOCIATED with user email addresses!

[MetaMask Support @MetaMaskSupport]

@Mazrael_shib @MetaMask @takehypotenuses Head to https://t.co/FbOqu5HgBA & reach us through 'Contact Support'. If you've already created a ticket, continue through the conversation there. Please avoid communicating with anybody DMing you claiming to be MetaMask Support -- our team will never DM you to initiate support.

[MetaMask Support @MetaMaskSupport]

@nancy_c813 @metamask_zh @MetaMask Hey there, we're aware of an issue affecting transactions on BNB network -- could you confirm this is the network you're using?

Your funds are safe, and you can follow live updates at https://t.co/yiH0tf8k8d. Thanks for your patience!

[MetaMask Support @MetaMaskSupport]

We are aware of a security issue affecting Web3Auth’s services used by some third parties. As an extra precaution, we have temporarily suspended the embedded wallet service until the issue is resolved.
In the meantime, you are able to log-in using your Secret Recovery Phrase (SRP).

[MetaMask Support @MetaMaskSupport]

@0xNode_ch Please reach out to our Card Support by opening your MetaMask app and going to your Card page. From there, tap Contact Support to reach our Priority Support team directly so we can help investigate.

[MetaMask Support @MetaMaskSupport]

@soayeb_0x Reach out to our Support Team at https://t.co/xxkf7Fe4gd , scroll down to "Contact Support" so they can help investigate. Thanks!

[MetaMask Support @MetaMaskSupport]

@aravind1996cbe Winners from all weeks of Money Sweepstakes have been notified in-app.

If you haven't already received a winning notification for the Money Sweepstakes, then you did not win.

Keep an eye on the Rewards tab for future campaigns and competitions!

[MetaMask Support @MetaMaskSupport]

Markets move fast, and scammers move with them.

Review this MetaMask security checklist 🦊
- Read before you sign. Never rush to sign a transaction.
- Revoke approvals you no longer use.
- Never share your Secret Recovery Phrase.
- Only use and bookmark official links.

[MetaMask Support @MetaMaskSupport]

@lex_node Here’s how to connect your hardware wallet: create a new wallet or import a MetaMask wallet using its SRP on the screen before the one shared above, then go to “Add a wallet” > “Connect a hardware wallet.”
Never import your hardware wallet’s SRP.

Guide: https://t.co/8GPwc9Ozh1

[MetaMask Support @MetaMaskSupport]

@monerify @MetaMask Is this happening to you on both Extension and Mobile?

Shoot us a DM. We'd be happy to look further into this!

[MetaMask Support @MetaMaskSupport]

@daddyysmiley We're sorry to hear this. Please reach us at https://t.co/FbOqu5HgBA through 'Contact Support' with your transaction hash.

Until you hear back, don't enter your SRP anywhere, don't send more funds to this wallet, and avoid connecting to or signing anything on unfamiliar sites.

[MetaMask Support @MetaMaskSupport]

@emeka07039 Sorry to hear this! Please reach out to us at https://t.co/FbOqu5HgBA through 'Contact Support' where we'll be able to collect more details.

We will never DM you to initiate support -- anybody who DMs you claiming to be MetaMask Support is trying to scam you.

[MetaMask Support @MetaMaskSupport]

@byhnkk Ensure 0.1 TRX balance, required for activation.

If trying to send the full balance, leave some TRX for fees. Tron uses bandwidth for transactions, and if you don't have enough, TRX is burnt to cover the cost.

If you're still having an issue, reach us at https://t.co/FbOqu5HOr8

[MetaMask Support @MetaMaskSupport]

@0xDesigner With MetaMask, you can access Tempo, Solana, Base, and many other EVM and non-EVM networks, all in the same place!

Just go to 'All default networks' > 'Manage networks' > then add your desired network!

Visit our support site for the latest: https://t.co/frXtcUGCK6

[MetaMask Support @MetaMaskSupport]

@riyadkishi Really sorry to hear this. Please refrain from using this wallet & ignore any DMs from people claiming to be support - MetaMask will never DM you to initiate support.

Reach out to us at https://t.co/FbOqu5HOr8 and we'd be happy to take a closer look into what happened.

[MetaMask Support @MetaMaskSupport]

@glxngbow @francescoswiss @mikashi @MetaMask @MetaMaskDev @UKMetaMask @lizbazurto @ethereumJoseph @Consensys @longbowlend @0xjordy Will raise this. Also please submit through Blockaid link you see in the alert message.

[MetaMask Support @MetaMaskSupport]

Please ensure you have the network added to your MetaMask wallet (https://t.co/AbECz6Hppc) & enhanced token detection on (https://t.co/SpH5UnnZi3).

If your tokens still do not appear, please reach out to our support team. Go to https://t.co/iJVx8dFePT, scroll down to Contact Support, connect your wallet using the address that received the tokens, and you will receive assistance.

[MetaMask Support @MetaMaskSupport]

We are continuing to receive reports of email phishing campaigns asking users to "verify" their wallet to comply with KYC regulations, along with other types of "verification mandates". These emails are SCAMS! MetaMask wallets are NOT ASSOCIATED with user email addresses!

[MetaMask Support @MetaMaskSupport]

@SecJack96 For MetaMask Card help, please use Contact Support on your Card homepage within MetaMask. Card Support will never DM you first or ask for your Secret Recovery Phrase. 🔒

[MetaMask Support @MetaMaskSupport]

A few extra seconds before you sign can protect years of work, and scam tactics keep evolving.

Not sure what you’ve already approved? Here’s how to review and revoke: https://t.co/1yYmS87gXc

[MetaMask Support @MetaMaskSupport]

@BaltikaFortRos Hey there! We officially moved to https://t.co/SptBlGmeCT and https://t.co/XaDDGqEFTV on October 27th.

https://t.co/TDBTgMlhna and https://t.co/FbOqu5HOr8 remain unchanged for now.

[MetaMask Support @MetaMaskSupport]

@Hodlr381 @MetaMask What version of the app are you on? Go to menu -> About MetaMask