Brian K

Director of Wallet Engineering at Gemini

[Brian K @Metrofeedz]

Introducing Maker Rebates, a program that pays for setting the market

If your order gets filled, you earn a rebate 🪙

How it works:
1. Place a limit order on eligible Predictions
2. Your trade rests on the order book, helping set the market
3. After it fills, you earn a rebate

[Brian K @Metrofeedz]

Hello @tamir71675855 Sorry to hear that. Could you let us know how long your ID review has been pending and whether you’re seeing any specific error when opening the support ticket?

[tamir @tamir71675855]

@Gemini Hi my account is stuck on " your id is under review " . Help ticket i try to open not work.
Please help me as I got no one to contact

[Brian K @Metrofeedz]

Hello @bonnie96059 Sorry for the delay. We’d like to look into this for you could you share the email address linked to your Gemini account?

[Bonnie Feng @bonnie96059]

@GeminiSupport Hi Gemini team, I have sent multiple emails to your support team since last week. Still no response from your side. Please put the customer's interest as your 1st priority. Thanks

[Brian K @Metrofeedz]

Hello @Olvrqbq Thanks for sharing this. It looks like the edge function crashed due to an unhandled invocation error on the backend.
Could you share the function name or the endpoint you were trying to access when this occurred?

[Olvr @Olvrqbq]

@Gemini

[Brian K @Metrofeedz]

@GalaxyMind Thanks for flagging this. We’re investigating the reported outage and edge function error. Are you still seeing the issue now, or has access to Gemini been restored on your end?

[Brian K @Metrofeedz]

Hello @SocraticScribl thanks for checking. It sounds like your card may not be fully eligible for that feature yet. Could you let me know which card type you’re using so I can take a closer look?

[Reese @SocraticScribl]

@Gemini @tyler Hmm I don’t see it as an option for my card.

[Brian K @Metrofeedz]

@bayareacoins Please check your inbox, I’ve just sent you a DM. Can you confirm you got it?

[Brian K @Metrofeedz]

@bayareacoins We’re sorry to hear that. Account restrictions are reviewed on a case-by-case basis. Did you receive any email explaining the reason for the account closure or restriction?

[Brian K @Metrofeedz]

@Jarrett16859635 That BTC amount sounds way off. Do you have a screenshot of the notification showing the incorrect reward value?

[Brian K @Metrofeedz]

@Jarrett16859635 Thanks for the feedback. Payment posting times can vary depending on bank processing, and the rewards display issue definitely doesn’t sound right. Are you seeing the incorrect BTC reward amount in the app, the notification, or both?

[Brian K @Metrofeedz]

@ThatAIFreak Apologies for the inconveniences, Are you seeing $HYPE missing from the rewards list, or are rewards failing to pay out altogether?

[Brian K @Metrofeedz]

@cryptovcdylan We are here to help. What issue are you experiencing with your account right now? 👀

[Brian K @Metrofeedz]

@cryptovcdylan Hi Dylan, sorry for the delay. Could you share your support ticket ID or the email associated with your Gemini account so we can look into this for you?

[Brian K @Metrofeedz]

Hey @rageside24 Sorry about that experience, you can follow back and send a dm so I can explain better on how to go about it.

[Brian K @Metrofeedz]

Hello @jaxpiperllc We’re sorry to hear that. Purchase approvals and credit limits are determined by several account factors. Have you recently requested a credit limit review or noticed any specific transactions being declined?

[Johnny Miles @jaxpiperllc]

@cameron @Gemini My issue is you
you keep turning down my larger purchases and credit limit is low.

[Brian K @Metrofeedz]

Hello @Todd_Blevins1 Sorry to hear this. A 10-day delay is definitely concerning. Do you have a support ticket number or any confirmation of the withdrawal i can reference?

[Todd Blevins @Todd_Blevins1]

@tyler @Gemini @grok You need to monitor your service dept. and have them respond to your customers. $6k in cash disappeared from my account when I tried to transfer to my linked bank account. 10 days now no response. Horrible customer service. It feels like theft.

[Brian K @Metrofeedz]

@hedging_reality How long ago did you submit the documents, and have you received any update from our review team since then?

[Brian K @Metrofeedz]

@hedging_reality Sorry for the delay. If you’ve already submitted the requested verification documents, we’d like to look into the status of your review. Do you have a support ticket number i can reference?

[Brian K @Metrofeedz]

@Xyphirium Can you share the ticket ID or the email subject line so i can locate your request faster?

[Brian K @Metrofeedz]

Hello @Xyphirium Sorry for the delay. how long has it been since you sent the email, and what issue are you waiting on assistance with?

[Brian K @Metrofeedz]

Hello @Crypto202630975 Are you seeing an error message when placing trades or are orders just not executing?

[Crypto 2026 @Crypto202630975]

Anyone else having trouble trading with @Gemini ?