Russellcita

[Russellcita @MichelleWashDC]

@ktbeighley @tech8533 @united @nbcwashington @CBSNews @abcnews @CNN @fox5dc I am so sorry about your experience, ugh! Yes, they got back to me, and I spoke to a person. I hope that you can get a proper response and resolution. This has been a very unpleasant week for many of us with a ton of stress. Hopefully this isn't the future of flying.

[Russellcita @MichelleWashDC]

@NjabuloShezi15 @united try this email: [email protected]

[Russellcita @MichelleWashDC]

@SanvilleBeth @united @nbcwashington @CBSNews @abcnews @CNN @fox5dc YES! We had ZERO options to get our destination. We waited in line for hours at Customer Service, and then waited another 1+ hr for Customer Service to tell us NO OPTIONS!

[Russellcita @MichelleWashDC]

@uni_t_ed_ Done. Pls do the right thing.

[Russellcita @MichelleWashDC]

@paperbacklou Oh lord, lol, ugh. All I want is for United to contact me and refund my tickets and hotel. This could have been avoided if they had the proper infrastructure in place. Customer service still has not called me back.

[Russellcita @MichelleWashDC]

@Mainmanjcr @united @nbcwashington @CBSNews @abcnews @CNN @fox5dc I lost 4k from the hotel because it was a nonrefundable stay. It is a small boutique hotel.

[Russellcita @MichelleWashDC]

@iluvhumanrights @united @nbcwashington @CBSNews @abcnews @CNN @fox5dc United is vile. This is not how ANY airline, who took a ton of money from the govt, should function. Customer service doesn't respond, their website and app don't function properly, United is BROKEN, seemingly without repercussions. Blaming it on the FAA is a joke. @SecretaryPete

[Russellcita @MichelleWashDC]

@tech8533 @united @nbcwashington @CBSNews @abcnews @CNN @fox5dc I am so sorry, that is horrible. This is all a nightmare. Their customer service hasn't responded to my communications. They are disgusting.