The second room, which was for our friends celebrating their daughter’s eighth birthday, was booked through Expedia. Its reservation number is 103705577. This was the room staff admitted they had forgotten to send the room-ready text for. We finally received the room number around 6 p.m.@GreatWolfLodge
@GreatWolfLodge Reservation #103757655, Garden Grove. The check-in employee and Leo made us feel unwelcome. Rude treatment and a forgotten room notification ruined our birthday trip. Full details emailed to Guest Relations. @GreatWolfLodge#Unwelcomed#Heartbroken
@nostalgicsmells@marcusleshock@GreatWolfLodge The customer service at your Garden Grove location was terrible during our visit, especially from Leo. His rude, dismissive attitude made us feel completely unwelcome. We came to celebrate an 8th birthday and left upset and deeply disappointed. Our trip was ruined.
@LauraHerrmdx4h@GreatWolfLodge We hoped for exactly this at Garden Grove. Instead, check-in problems, a missed room-ready text, and Leo’s rude treatment ruined our birthday trip. As a returning guest, I felt unwelcome and embarrassed for bringing friends. We left sad and deeply disappointed.
@WhereverFamily@GreatWolfLodge We came to Garden Grove excited to celebrate an 8th birthday. Check-in problems, a forgotten room notification, and Leo’s rude treatment left us feeling unwelcome and deeply upset. We paid for happy family memories and left heartbroken over a celebration we can’t get back.
@GreatWolfLodge@jladycurrie We came to Garden Grove excited to celebrate an 8th birthday. Check-in problems, a forgotten room notification, and Leo’s rude treatment left us feeling unwelcome and deeply upset. We paid for happy family memories and left heartbroken over a celebration we can’t get back.
@GreatWolfLodge Our birthday trip to your Garden Grove location was ruined by check-in problems, a forgotten room-ready notification, and rude, dismissive treatment from Leo at the front desk. We came excited for a family celebration and left upset and deeply disappointed.
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