@GovCanHealth If people can't book over phone due to high volume you shouldn't tell them they have to book prior to departure. If you can't provide adequate system to allow people to comply, don't implement the rule. I spent over 30 hours on hold and never got through. Admit mistake and fix.
@Meerakati Thanks for your article on gov't quarantine hotels. The Pub Health Can comment that average wait times decreased to 2 hours is an outright lie, and that they would further suggest its caused by travelers phoning too far in advance is deplorable. Still can't get through
@Transport_gc The reservation system is broken. Between myself and two family members, we have spent over 40 hours on hold without ever getting through. If you implement a rule, make sure there is actually a way to follow it.
@CanadianPM@CanBorder The phone reservation system is overloaded, there is no way to make the reservation. I have no issue with the 3 day quarantine, but the system in place doesn't work. You need to pause the requirement or fix the reservation system. At the very least make an announcement.