@syncforynab trying to connect new accounts, get through to authorising connection through TrueLayer, click allow and nothing happens, just the allow and cancel button are greyed out but it never progresses to the next screen. Any ideas?
@syncforynab recently having to reconnect my accounts pretty much every day at the moment for some reason? Keep getting email notifications to login and authorise the reconnection, any idea why this might be? UK user. Thanks
@virginmedia 😂 like I said in my initial tweet there are no issues in my area, I’ve called through to customer services and organised yet another engineer visit, which isn’t until Monday, so even more downtime until then.
@virginmedia had engineer out couple days ago who connected new cable, he was excellent, however my internet is still dropping in and out around the same time each day. Still intermittent service. No issues reported on your site for my area
@virginmedia I’d turned the hub on and off but hadn’t tried a full reset. I just reset it but the issue persists I’m afraid. In fact it isn’t just intermittent, the internet is fully down right now, as it has been earlier this week so it seems the new cable hasn’t worked
@virginmedia another day with the hub dropping connection around this time. It’ll be fine in a couple hours but that’s not the point, why is my and numerous other paying customers’ hubs and internet failing consistently on a daily basis?
@virginmedia Yes done so, it’s literally a patronising self service web page where it asks essentially if a cable has fell out, leads me through to book an engineer. Like I say, it’ll randomly sort itself out so the issue is VM, many customers experiencing the same issue
@virginmedia internet is down, have run the test on your website. Any idea why the hub would suddenly stop working? Booked engineer but it’s incredibly frustrating when it was fine this morning. Redditch area
@virginmedia No nothing, it says broadband service is fine. Like I say this happened a couple days ago, broadband cuts out and then 2-3hrs later it sorted itself out. But of course this isn’t acceptable for a paid service
@virginmedia Internet down yet again today, seems to last for a couple hours then comes back on by itself so it’s definitely not an issue my end - lot of people experiencing the same. What will be done about the loss of service? This is incredibly frustrating
@plusnethelp “We’ll do you proud”, yet your live chat “customer service” representative gives me a one sentence answer and then ends the chat before I’ve even had time to read/reply. Safe to say the survey that immediately followed won’t be 5*. What fantastic customer service...