Bonus stupidity: cyber security training is part of this employee's annual training.
Immediate termination. It's 2023. Not knowing how to navigate technology is not your employer's problem, not the IT department's problem, it's a YOU problem.
A friend runs the IT dept for a large school district. This morning a district employee got a browser popup claiming her PC has a virus, and she actually called the number on the popup instead of the IT department.
That should be grounds for termination. (1/2)
That scam is decades old. It's one thing to fall for it on a personal machine, but if you compromise an entire network, including student and employee data, because you're too stupid to vet a pop-up, you have no business having access to that network/data. (2/2)