Michael Rand

Your Business is MY business! | Marketing Professional | #IndirectSales | | #Inbound | #DigitalMarketing |#SalesTips |#SEO | #ContactCenter |#Channel

[Michael Rand @MikeRandB2B]

Yo! @SHAQ almost turned me into a vegan the way he went in on those frog legs
#NBAonTNT

[Michael Rand @MikeRandB2B]

My man @Foxworth24 just said he'd run through a wall for @JoeyB because he look like he about to drop an R&B album.... 🤣

[Michael Rand @MikeRandB2B]

Twitter handle checks out!

[Ronnie Perkins™ @7avageszn]

Trash players to draft scouts lol

[Michael Rand @MikeRandB2B]

This article highlights some of the reasons I'm looking to test into tiktok in 2023. Does your brand focus more on IG or Tiktok?

TikTok vs. Instagram: 6 Major Differences for Your Brand https://t.co/FXni49CIdg

#MarketingStrategy

[Michael Rand @MikeRandB2B]

Lot of people including some great channel partners were a big part of this fantastic Q3! Let's keep climbing! #Frontier #FrontierFiber

[John Harrobin @JohnHarrobin]

We’re transforming our business by putting the customer at the center of everything we do. In Q3, we saw the results of our strategy—adding a record 351K new fiber broadband customers. That’s 2X more than in Q3 2021. Learn more: https://t.co/b3GmbAT2e6 #BuildingGigabitAmerica

[John Harrobin @JohnHarrobin]

Vote for #broadband this November! @Light_Reading shows which states have broadband on the polls for this November's midterm elections. Learn more: https://t.co/el3ba20Gwa

[Michael Rand @MikeRandB2B]

The fabulous Jodi Ford with a great welcome and overview of How to Navigate CJU
#cju22 #cju2022

[Michael Rand @MikeRandB2B]

@SpencerRattler Go get it @SpencerRattler ! Best of luck to you! 🔥💯 #Boomer

[Michael Rand @MikeRandB2B]

@TheCoolestCool "How do we..." is so much more powerful than "We can't because...."

Keep the discussions going man...always game changing concepts being shared

[Michael Rand @MikeRandB2B]

@_TooUnderratedX TLC
Envogue
Escape
Total

[Michael Rand @MikeRandB2B]

@_TooUnderratedX New Edition
GUY
Jodeci
Mint Condition
Jagged Edge

[Deuce Mason @DeuceMason]

YouTube TV has me like this right now.

[Michael Rand @MikeRandB2B]

@Vicky00989114 @SethAbramson Trump will be gone in 100 days...why reveal yourself and become his target and possibly have your career blown up. its already been confirmed 6 times by multiple outlets

[Michael Rand @MikeRandB2B]

@McKaylaRoseJ your microview of society is the problem. I have at 3 elderly people in my family who have been voting longer than I've been alive that don't have the ability to get to a polls much less be in line for hours. Mail in voting has worked for generations! #voterfraud is a hoax

[Michael Rand @MikeRandB2B]

Don't miss this LIVE discussion that is happening NOW! Plug in and RT! Largest Black Advertising Agency weighs in >>

https://t.co/1zsbDmxzs1

[Michael Rand @MikeRandB2B]

@MarshaCollier @ronNcaphill @GregOrtbach I think people still are...cancel culture only showed up because people werent being accountable or taking responsibility

[Al Hopper @AlHopper_]

A10 In many segments, it’s the only way to differentiate your brand from your competitors. If you’re going the extra mile and showing your #custserv cares more than the others, you’re going to win in the long run.

[Michael Rand @MikeRandB2B]

A6| #custserv

Basically anytime your company messes up. Being up front will give you immediate negative feedback in most cases but build loyalty and trust over the long haul.

[Greg Ortbach @GregOrtbach]

Q6 | #custserv

Are there times for customer service to reach out and contact the customer first?

[Michael Rand @MikeRandB2B]

@ImMarkBernhardt Howdy Mark!

[Michael Rand @MikeRandB2B]

A3 | #custserv
There are ways #custserv can be proactive. A big part is making it easy for customers to find answers to questions before having to pick up the phone. Technology that allows for self help is also helpful...

[Marsha Collier @MarshaCollier]

Q3 | #custserv

Are there ways for customer service to be proactive without being "up front"?

[Michael Rand @MikeRandB2B]

A4| #custserv
is this one of those

" I dont know but you'll know it when you see it" moments?

I think every time a customer speaks to the brand they are looking to promote the brand or they are looking for some sort of help. I think when properly engaged you will know which

[Greg Ortbach @GregOrtbach]

Q4 | #custserv

How do we know when it's time to react to a customer situation?