Mike Sheehan

[Mike Sheehan @MikeSheehan0823]

@JetBlue No DM. Private messages won't fix stranding a service dog or the behavior of Caroline Glide. Address the public policy: Why was a service animal left stranded, and what is @JetBlue doing to resolve it immediately?

[Mike Sheehan @MikeSheehan0823]

@JetBlue No DM. Private messages won't fix stranding a service dog or the behavior of Caroline Glide. Address the public policy: Why was a service animal left stranded, and what is @JetBlue doing to resolve it immediately?

[Mike Sheehan @MikeSheehan0823]

@JetBlue, this is completely unacceptable. Caryoline Glide’s hostile power trip and your system failure left my service dog stranded in FL. When other passengers and your own employees have to apologize for her conduct, you know there’s a massive problem yet Exec Case 910709.

[Mike Sheehan @MikeSheehan0823]

@JetBlue @JetBlue, my service dog is STILL stranded in FL because of Caryoline Glide’s hostile conduct while I’m traveling with a newborn. Stop giving me the runaround and standing by this disgusting behavior. I need immediate help and REAL answers RIGHT NOW!

[Mike Sheehan @MikeSheehan0823]

Absolutely appalled by @JetBlue. Employee Caryoline Glide (ID: 65033) spoke disrespectfully to my wife & me while traveling with a newborn baby, literally told me my disability “isn’t real,” and their system/training failure left my service animal stranded. Do you stand by this?

[Mike Sheehan @MikeSheehan0823]

It was so bad that other passengers & even ANOTHER @JetBlue employee came up to apologize for her conduct. JetBlue Exec Support is brushing off Case 910709 with canned emails. Caryoline Glide hostile power trip & JetBlue’s system failure left my service dog stranded in FL.

[Mike Sheehan @MikeSheehan0823]

Absolutely appalled by @JetBlue. Employee Caryoline Glide (ID: 65033) spoke disrespectfully to my wife & me while traveling with a newborn baby, literally told me my disability “isn’t real,” and their system/training failure left my service animal stranded. Still no answers?

[Mike Sheehan @MikeSheehan0823]

Absolutely appalled by @JetBlue. Employee Caryoline Glide (ID: 65033) spoke disrespectfully to my wife & me while traveling with a newborn baby, literally told me my disability “isn’t real,” and their system/training failure left my service animal stranded. Still no answers?

[Mike Sheehan @MikeSheehan0823]

It was so bad that other passengers & even ANOTHER @JetBlue employee came up to apologize for her conduct. JetBlue Exec Support is brushing off Case 910709 with canned emails. Caryoline Glide hostile power trip & JetBlue’s system failure left my service dog stranded in FL.

[Mike Sheehan @MikeSheehan0823]

Still nothing from @JetBlue

[Mike Sheehan @MikeSheehan0823]

It was so bad that other passengers & even ANOTHER @JetBlue employee came up to apologize for her conduct. JetBlue Exec Support is brushing off Case 910709 with canned emails. Caryoline Glide hostile power trip & JetBlue’s system failure left my service dog stranded in FL.

[Mike Sheehan @MikeSheehan0823]

It was so bad that other passengers & even ANOTHER @JetBlue employee came up to apologize for her conduct. JetBlue Exec Support is brushing off Case 910709 with canned emails. Caryoline Glide hostile power trip & JetBlue’s system failure left my service dog stranded in FL.

[Mike Sheehan @MikeSheehan0823]

I’ve repeatedly provided this info, yet @JetBlue keeps shifting responsibility rather than offering actual assistance. This level of service is deeply disappointing. I need a clear, concrete solution to resolve this issue today.

[Mike Sheehan @MikeSheehan0823]

@JetBlue After being run in circles privately, I am moving this entire situation into the public eye. Do not ask me to DM you. Everyone deserves to see how you treat your customers and how you intend to fix this.

[Mike Sheehan @MikeSheehan0823]

Absolutely appalled by @JetBlue. Employee Caryoline Glide (ID: 65033) spoke disrespectfully to my wife & me while traveling with a newborn baby, literally told me my disability “isn’t real,” and their system/training failure left my service animal stranded. Do you stand by this?