Michael Hallowell

25+ years experience in the customer engagement software and BPO space at marquee providers such as Aspect, EGS (NCO/APAC), Convergys/Stream and Sykes/ICT Group

[Michael Hallowell @Mike_Hallowell]

Swooping down to UNC to remind Bill Belichick of Super Bowl LII. Birds fans and Explorers are Everywhere.

[Michael Hallowell @Mike_Hallowell]

Many of you don't know about my side job as a Spinning instructor or the backstory of my passion for cycling. Click-though and learn why I am so dedicated to this cause - and perhaps make a donation yourself to help others. Thank you
https://t.co/Hb1Dn4MWEW

[Michael Hallowell @Mike_Hallowell]

Many of you don't know about my side job as a Spinning instructor or the backstory of my passion for cycling. Click-though and learn why I am so dedicated to this cause - and perhaps make a donation yourself to help others. Thank you
https://t.co/Hb1Dn4MWEW

[Michael Hallowell @Mike_Hallowell]

Welcome Tamara. So excited for you and our Jamaica team. https://t.co/uc4SighDqR

[Michael Hallowell @Mike_Hallowell]

If you've ever wondered how culture and employee experience translates to NPS and brand protection then we need to talk about ibex.
Reach out privately if you plan to be in Vegas and lets chat. https://t.co/MElLvWZHp9

[Michael Hallowell @Mike_Hallowell]

This article really hits home on the need for detailed site visit prep and contemplating the "what if" question against every component of your agenda. Having witnessed this last minute pivot to virtual (and playing the role of am…https://t.co/qsnLeFD4eP https://t.co/kJltOLPRne

[Michael Hallowell @Mike_Hallowell]

What a line up of thought leaders. I’ll be watching. https://t.co/qYROz97BkK

[Michael Hallowell @Mike_Hallowell]

Excited to get a chance to share some thoughts on ibex as I hit my 1Q tenure. (note to self: never do an on camera interview first thing in the morning 😫) https://t.co/UWCiLyN5ZN

[Michael Hallowell @Mike_Hallowell]

Just saw this new eatery at Philly airport. As an East Passyunk resident, I’ll have to do a taste test and judge the authenticity- just not before my 6am flight. https://t.co/d6FDZ0c7GY

[Michael Hallowell @Mike_Hallowell]

BPO of the year nominee... Well that's a nice reassurance to a new ibex guy like me.
So excited that I'll be there live at CCW for the announcement.
(BTW - PM me if you are going and lets catch up) https://t.co/rWn8YCip9s

[Michael Hallowell @Mike_Hallowell]

Kinda like ringing the Liberty Bell (without the crack). Congrats to Bob Dechant and 30,000+ ibex fanatics worldwide. What a year! https://t.co/DeBrTcTy3D

[Michael Hallowell @Mike_Hallowell]

Couldn't be happier to be a part of the ibex family! https://t.co/dS2dTJPING

[Michael Hallowell @Mike_Hallowell]

What's the #1 reason employees stay with their employer?
(Ask this question to any company big or small, foreign or domestic, from C-suite to frontline worker and the answer is always the same...)
Answer: CULTURE
Lucky me. During my first week I got to…https://t.co/7si63fcfT6

[Michael Hallowell @Mike_Hallowell]

Happy MLB Opening Day
Taking a moment to enhance my ibex wardrobe with some Phillies pinstripes.
To baseball fans everywhere- enjoy this day and season. https://t.co/YAwnnDKnaO

[Michael Hallowell @Mike_Hallowell]

Utilities have historically been behind in CX experience despite the pressures from their regulatory oversight and the connection to rate hike approvals. Check out what RefleCX can do to stay on the pulse of customer sentiment. https://t.co/QqMc67mA9B

[Michael Hallowell @Mike_Hallowell]

Pretty impressive given over 2,300 nominees.
Winning! https://t.co/6O4aJO8pu3

[Michael Hallowell @Mike_Hallowell]

Site visits have changed dramatically post COVID as BPO buyers rethink their strategy and goals of a successful face-to-face meeting. For me the most important goals are transparency and consistency.
Does the partner show consistency in their answers f…https://t.co/DArGOhVdXo

[Michael Hallowell @Mike_Hallowell]

Congrats to our Seniors!

[La Salle Women’s Basketball @LaSalle_WBB]

Join us tomorrow as we wrap up the regular season against VCU and celebrate our seniors in a pregame ceremony!

✍️: https://t.co/DXIz9d4800

[Michael Hallowell @Mike_Hallowell]

My sales matchmaking team is growing and I need you!
Imagine selling in the BPO space without limitations to geo, language, skill set, vertical - and even price points...
Welcome to my world!
Outsource Consultants consultative selling is like working wit…https://t.co/MGxqAeAMRH

[Michael Hallowell @Mike_Hallowell]

With year-end and 13th-month “stay” bonuses just around the corner, the first quarter is the most vulnerable staff retention time of the year.  Check out some of these agent attrition mitigation strategies that will get you ahead of the curve. https://t.co/DA4LKiXaP9