Michael

Michael

[Michael @MikeyFedessi]

@British_Airways It was the hour connection your airline sold the flight with. A simple two minute delay is not egregious enough to merit taking us off a flight.

[Michael @MikeyFedessi]

Hi @British_Airways - is a 14 hour delay grounds for compensation? Your website thinks so, as does the EU regulations as dictated there. Your recent response was incredibly dismissive. We flew in April

[Michael @MikeyFedessi]

@British_Airways It was delayed due to miscommunication from the booking office. We arrived two minutes later than scheduled and were mistakenly taken off the connecting flight to then be met with a 14 hour delay

[Michael @MikeyFedessi]

@British_Airways - 14 hour delay fits neatly within EU regulations as dictated by your website, does it not? Certainly not befitting the 'extraordinary circumstance' disclaimer, either @eg_prior

[Michael @MikeyFedessi]

@British_Airways Thanks, hopefully at the fourth time of asking we will get an appropriate response.

[Michael @MikeyFedessi]

@British_Airways another very poor response to an ongoing compensation claim. 13 hour delay back in April (!) and are therefore entitled to compensation yet are met with increasingly absurd responses @eg_prior

[Michael @MikeyFedessi]

@British_Airways @Flight_Patrol @eg_prior Thanks for that. We've already had a response but this was grossly limited and actually rather insulting given how long we've waited. It didn't take in to account our actual grievance so we've elaborated to facilitate understanding

[Michael @MikeyFedessi]

Hi @British_Airways, when can we expect a response to our query regarding our refund? This has been ongoing for 5 months now. I'm personally aware of other customers being refunded within a few weeks of their original claim. And yes, we have a case reference @eg_prior

[Erin Prior @eg_prior]

@British_Airways it's been 83 days since the original incident, & 61 days since I last heard from you? Any update?

[Michael @MikeyFedessi]

Hi @British_Airways - any response would suffice at the moment. Over one week now since the event and still haven't received a cogent explanation of both the miscommunication that preceded this and apparent flagrant disregard for customers' concerns. Thanks

[Erin Prior @eg_prior]

@British_Airways I've not been home in over 3 years - get to LHR & your booking team have removed me from my flight & I'm now losing 2 days of seeing my family. Thanks - will not be flying you again and will be warning everyone against you.

[Michael @MikeyFedessi]

@eg_prior @British_Airways @British_Airways

[Michael @MikeyFedessi]

@eg_prior @British_Airways Care to respond @British_Airways - 6 days now

[Erin Prior @eg_prior]

@British_Airways absolutely no communication via email, phone or from your team on our connecting flight. Absolutely atrocious service.

[Erin Prior @eg_prior]

@British_Airways I've not been home in over 3 years - get to LHR & your booking team have removed me from my flight & I'm now losing 2 days of seeing my family. Thanks - will not be flying you again and will be warning everyone against you.

[Michael @MikeyFedessi]

@kevinclark261 Also..that's my old twitter! New one is @MichaelC7789 🤣 get following!

[Michael @MikeyFedessi]

@kevinclark261 Good to see you today mate! Glad to hear you're smashing it. Never forget the Somerfield roots..and thanks for your assistance today!

[Kevin Clark @kevinclark261]

Bumped into someone I’ve not seen in years @MikeyFedessi, good to have a catch up, see what’s been happening the last few years and see what I can do to help his store. #toplad #exteammates

[Roan Irving @roanirving]

#ThankYou to our local customer and friend Muriel for gifting the store team a lovely cake!
Our team have been delivering shopping throughout the Pandemic. #RetailHeroes

#CoopRadio #ItsWhatWeDo #Edinburgh #Leith #FeedingTheNation
@coopuk @CranstonGraeme @VickiMains @CeliniLara

[Michael @MikeyFedessi]

@jomccran Merry Christmas everyone! Hope you all have a cracker!

[Michael @MikeyFedessi]

@Gee_Gee_97 @coopukfood @roanirving @mcdonaldcoop @ShandwickPlCoop A pleasure Gail! I miss it too!