Erin Prior

Aussie living in Scotland. Obsessed with history, travel, and coffee.
Opinions all my own 🤗

[Erin Prior @eg_prior]

@on_lothianbuses Is the 7 still coming through Hyvots and Gilmerton Dykes Ave area?

[Erin Prior @eg_prior]

@Debenhams I've been trying to contact you regarding a return / incomplete refund since October. I have contacted you multiple times and am still waiting for a reply. How do I get a response?

[Erin Prior @eg_prior]

@Debenhams I returned an order in September, have not been refunded, @Klarna is still taking payments for it, and I contacted you about it a month ago. When can I expect a response and a refund?

[Erin Prior @eg_prior]

@on_lothianbuses Hi, has the timetable for the 11 from Hyvots changed?

[Erin Prior @eg_prior]

@NespressoUK Have to do a factory reset to make coffee, have to use multiple capsules for 1 coffee & my machine leaks from the base. When I call your helpline, they have me reset the machine and it works. But I have to do this every single coffee. How do I get an exchange?

[Thottie Onions 🍑🧅 @MEGTHEESCALLI0N]

a moment of silence for these legends. gone but never forgotten #loveisland

[Erin Prior @eg_prior]

@British_Airways I have a case reference, we've been going back & forth for 6 months now on this. Your Customer Relations team are clearly either not understanding or not reading my complaint and keep sending unhelpful replies.

[Erin Prior @eg_prior]

Travelling to Australia to reunite with my family after Covid lockdowns were lifted, I was removed from my flight & delayed 13+ hours in LHR due to a @British_Airways mistake & I lost an entire day with my family 💔 1/

[Erin Prior @eg_prior]

I have never received such difficult and baffling customer service as I have from @British_Airways. This should have been an easy fix and we could have moved on with our lives and future travel plans. Grateful if my complaint can actually be listened to & finally be resolved 5/

[Erin Prior @eg_prior]

And now I receive another email that says nothing and ignores my complaint, but tells me travelling through an airport is stressful. I've been flying regularly since I was a baby. I moved overseas at 21. I travel to Australia annually 4/

[Erin Prior @eg_prior]

@MikeyFedessi @British_Airways The absolute worst customer service I've ever experienced - both at the time of the delay and continuing 6 months later!

[Erin Prior @eg_prior]

We were delayed for over 13 hours due to a @British_Airways mistake - it really shouldn't be this hard 🤦🏻‍♀️

[Michael @MikeyFedessi]

Hi @British_Airways, when can we expect a response to our query regarding our refund? This has been ongoing for 5 months now. I'm personally aware of other customers being refunded within a few weeks of their original claim. And yes, we have a case reference @eg_prior

[Erin Prior @eg_prior]

@British_Airways Is there any way to get an update on a case? We've been waiting over 4 months now since the incident. Are we likely to get a response this year? @MichaelC7789 @MikeyFedessi

[Erin Prior @eg_prior]

@British_Airways it's been 83 days since the original incident, & 61 days since I last heard from you? Any update?

[British Airways @British_Airways]

@eg_prior Hi Erin, we’re sorry you’re still waiting and appreciate your patience. We haven’t forgotten about your case. We have very high volumes, which means it's taking longer than usual to respond to you. We’re doing all we can to be in touch as soon as possible.
June

[Erin Prior @eg_prior]

50 days and counting... @British_Airways when can we expect a response?

[Erin Prior @eg_prior]

@British_Airways I've not been home in over 3 years - get to LHR & your booking team have removed me from my flight & I'm now losing 2 days of seeing my family. Thanks - will not be flying you again and will be warning everyone against you.

[Erin Prior @eg_prior]

@British_Airways What timeframe can I expect for a response? It's been 3 weeks since your team removed me from my connecting flight on the way to Australia to reunite with my family after 3+ years🤦🏻‍♀️

[Erin Prior @eg_prior]

@British_Airways at what point can I expect a response to my complaint & compensation form which I submitted on 21 April?

[Erin Prior @eg_prior]

@British_Airways I've not been home in over 3 years - get to LHR & your booking team have removed me from my flight & I'm now losing 2 days of seeing my family. Thanks - will not be flying you again and will be warning everyone against you.

[Erin Prior @eg_prior]

@British_Airways absolutely no communication via email, phone or from your team on our connecting flight. Absolutely atrocious service.

[Erin Prior @eg_prior]

@British_Airways I've not been home in over 3 years - get to LHR & your booking team have removed me from my flight & I'm now losing 2 days of seeing my family. Thanks - will not be flying you again and will be warning everyone against you.