Hi @KenyaPower_Care i have raised a ticket number 15673239 of an issue that has been consistent for the last one week...we would want to understand why we are loosing power for more than twice a day ...
@KenyaPower_Care@KenyaPower_Care The concern is why this is a daily issue or more than once a day I believe from the first day they attended to this issue they have indentified a problem which needs a complete resolution we cant be having a technical team working on the same issue daily
@KenyaPower_Care Hi..i have submited the details on DM as requested ...also note i have been reporting the incident through the power app and Ussd since friday ..
@KenyaPower_Care i mistakenly bought tokens to the wrong account and raised the issue with you guys.i was asked to fill a form which i did .upon a follow-up am told your technicians have to physically check both meters .for what??