I located the repair shop where I had my vehicle inspection performed through the Uber app. The shop charged me $40 for the service. At the time, the staff at the shop handed me an inspection report that had been altered. I uploaded this report, but it was rejected during the review process. I then returned to the repair shop, and they provided me with a new, unaltered inspection report. After I uploaded this revised document, it was approved. However, just a few days later, you suspended my account again, alleging that I had submitted forged documents, and instructed me to file an appeal. Consequently, I uploaded every single document the repair shop had given me—as you simply requested an appeal without specifying exactly which supporting documents were required. To my dismay, the outcome of the appeal was the permanent deactivation of my account. Your final decision maintained the accusation that I had forged documents. As I am a Chinese national with limited English proficiency, I am unable to communicate effectively with customer support over the phone; therefore, I am compelled to explain the situation clearly here. First: The repair shop where I had the inspection done was one I found directly through your Uber app. Second: The inspection report I uploaded was the very document provided to me by that repair shop. Given these facts, why do you insist that I forged documents? Why have you deactivated my account? I implore you to grant me fairness and justice. Thank you.
@Uber_Support I located the repair shop where I had my vehicle inspection performed through the Uber app. The shop charged me $40 for the service. At the time, the staff at the shop handed me an inspection report that had been altered. I uploaded this report, but it was rejected during the review process. I then returned to the repair shop, and they provided me with a new, unaltered inspection report. After I uploaded this revised document, it was approved. However, just a few days later, you suspended my account again, alleging that I had submitted forged documents, and instructed me to file an appeal. Consequently, I uploaded every single document the repair shop had given me—as you simply requested an appeal without specifying exactly which supporting documents were required. To my dismay, the outcome of the appeal was the permanent deactivation of my account. Your final decision maintained the accusation that I had forged documents. As I am a Chinese national with limited English proficiency, I am unable to communicate effectively with customer support over the phone; therefore, I am compelled to explain the situation clearly here. First: The repair shop where I had the inspection done was one I found directly through your Uber app. Second: The inspection report I uploaded was the very document provided to me by that repair shop. Given these facts, why do you insist that I forged documents? Why have you deactivated my account? I implore you to grant me fairness and justice. Thank you.
@Uber I located the repair shop where I had my vehicle inspection performed through the Uber app. The shop charged me $40 for the service. At the time, the staff at the shop handed me an inspection report that had been altered. I uploaded this report, but it was rejected during the review process. I then returned to the repair shop, and they provided me with a new, unaltered inspection report. After I uploaded this revised document, it was approved. However, just a few days later, you suspended my account again, alleging that I had submitted forged documents, and instructed me to file an appeal. Consequently, I uploaded every single document the repair shop had given me—as you simply requested an appeal without specifying exactly which supporting documents were required. To my dismay, the outcome of the appeal was the permanent deactivation of my account. Your final decision maintained the accusation that I had forged documents. As I am a Chinese national with limited English proficiency, I am unable to communicate effectively with customer support over the phone; therefore, I am compelled to explain the situation clearly here. First: The repair shop where I had the inspection done was one I found directly through your Uber app. Second: The inspection report I uploaded was the very document provided to me by that repair shop. Given these facts, why do you insist that I forged documents? Why have you deactivated my account? I implore you to grant me fairness and justice. Thank you.
@Uber_Support@zulemabarraSa Your customer service team is incredibly irresponsible. I took my vehicle to the repair shop you designated for an inspection; yet, you subsequently claimed that the inspection report provided by that shop was fraudulent and proceeded to deactivate my account. Is this truly how