Minnie-Mae Stott

Ceramics & Interior Objects

[Minnie-Mae Stott @MinnieMaeStott]

@kunalex @Meta @instagram Me tooooo

[Minnie-Mae Stott @MinnieMaeStott]

@AngelaRayner We are missing our first family holiday in three years, seeing my elderly grandma in Spain. Flight is tomorrow am and passport for our baby hasn’t arrived. Been on hold for five hours a day for two weeks to try and resolve. Not had a single update. Distraught.

[Minnie-Mae Stott @MinnieMaeStott]

@Rachael_Catrina @HM_Passport I’ve given up. I can’t travel to during the night to Durham (where it is) to wait in a queue for half a day on a whim that it might be ready with a one year old

[Minnie-Mae Stott @MinnieMaeStott]

@PaulineAnnP @HM_Passport Just can’t get there with a one year old. Distraught. Holiday cancelled, no seeing grandma and lots of money wasted.

[Minnie-Mae Stott @MinnieMaeStott]

Less than 24 hours until we fly now and nothing. Just awful. We are devastated and have lost 4K which we can’t get back. We can’t even go and get an emergency passport as you can’t do that for a child. Why not? @HM_Passport @pritipatel @BorisJohnson

[Minnie-Mae Stott @MinnieMaeStott]

@HM_Passport @BorisJohnson @pritipatel Please tell me how to get my baby sons passport to arrive before Tuesday. Applied within time guidelines. Seeing my elderly Grandma in Spain. Hitting a brick wall at every turn & facing the devastating disappointment we won’t get to see her

[Minnie-Mae Stott @MinnieMaeStott]

@BorisJohnson @pritipatel @HM_Passport @passportwaiting @Independent @IndyTravel @zarahsultana Less than 48 hours until we travel and not even had a call back in the two weeks of calling for five hours each day. Looking more and more like another devastated family

[Minnie-Mae Stott @MinnieMaeStott]

@Connie_ja_jo @passportwaiting Same situation but we fly tomorrow. Said 6 weeks wait. It’s a child’s first passport and we are seeing my elderly grandma after three years. I’ve heard nothing. It’s a shambles

[Minnie-Mae Stott @MinnieMaeStott]

@MissLozTaylor @DehennaDavison @HM_Passport Hi @MissLozTaylor can I ask what you needed to take? We fly tomorrow lunchtime and been waiting 6 weeks for my baby boys passport. Mine is with his as ID.

[Minnie-Mae Stott @MinnieMaeStott]

@JoanneSpittle @HM_Passport No, no clearer. Distraught

[Minnie-Mae Stott @MinnieMaeStott]

@Rachael_Catrina @HM_Passport It’s so confusing because the progress agents are saying I’ve been approved but no one has called from upgrade to take payment. Considering going to London office tomorrow morning

[Minnie-Mae Stott @MinnieMaeStott]

@guardian When we applied it said 6 weeks. The day after it changed to 10. Our flight is on Tues (46 hours away) and not a peep. Despite upgrade requests and assurance I’d be called and would receive the passport. We are flying to see my elderly grandma 💔

[The Guardian @guardian]

UK passport delays force families to cancel half-term trips https://t.co/fuvFXmSWT2

[Minnie-Mae Stott @MinnieMaeStott]

@HM_Passport I’ve been on hold five hours a day for two weeks. Passed between people who don’t want to deal with the situation. I need to travel on Tuesday to see an elderly relative. I’ve never known such awful customer service

[Minnie-Mae Stott @MinnieMaeStott]

@Siobhan26687076 @HM_Passport Same situation here. We are seeing my old grandma and fly on Tuesday. Not heard a peep.

[Minnie-Mae Stott @MinnieMaeStott]

@StagecoachSE This happens daily though… at the busiest time of the day?!

[Minnie-Mae Stott @MinnieMaeStott]

@StagecoachSE why does the 8A in Margate just disappear from the app and not come? Been waiting an hour in the freezing cold with two small kids