@HOBWorld where is my order? It’s been over a month? I’ve sent numerous emails to you - saying that it’s been posted but I still don’t have it. Order ref 1648337
DO NOT BOOK WITH @OntheBeachUK !! HAVE SENT THEM 7 MESSAGES ABOUT UPCOMING HOLIDAY AND NO RESPONSE!! WHAT A JOKE OF A COMPANY!!! I HAVE DMED MY BOOKING NUMBER
@c_debus As the CEO can you please arrange a full investigation into my complaint ASAP as I am extremely unhappy with the handling or outcome from this complaint as it was done in under 4.5 hours and the compensation does NOT reflect anything of the awful holiday I experienced
DO NOT BOOK any holidays with @ThomasCookUK - they take your money and false advertising and then cannot even give good customer service or a holiday that lives up to expectations. When you complain, that is not handled appropriately or properly either with a full investigation
@c_debus broken kettle and balcony door. Can you please explain how This is a complaint handled and investigated properly and fairly when this morning I rang and at 9.30am no one had started looking at it. The question of service from your complaint handlers needs looking into
@c_debus I have also been offered £23 for having to dine in a restaurant that had bird poo on the chairs and tables and actually part of the reason I was extremely ill and public health are contacting me. £23 how is that remotely acceptable? Again- I was offered more for a
@c_debus preceded to tell me it was due to a great memory but did not log my complaint at all. I have just been offered an insulting £120 cash compensation and £22 of this for all the points of appalling customer service...how does this even justify even my time and inconvenience
@c_debus well as receiving unacceptable and inexcusable customer service from many representatives such as “I don’t have time to talk to you about this” by a cabin manager and a manager in one of your stores. I complained on holiday and the guy did not take any notes and he
@c_debus I am completely appalled by the incompetence and level of customer service from your company. I booked a holiday through yourselves as a reputable airline and am completely and utterly disgusted by the complaint handling of company. I was extremely ill on holiday as
@c_debus well as receiving unacceptable and inexcusable customer service from many representatives such as “I don’t have time to talk to you about this” by a cabin manager Ryan and a manager in one of your stores. I complained on holiday and the guy did not take any notes and