@Wickes I’ve tried speaking to numerous people, customer services point me in the direction of the store and then store have directed me to customer services. I would prefer to send one email so there is a chain of communication.
@UKVolkswagen please can you provide me with an email for customer services. I’ve tried contacting the dealer (Peter Cooper in Chichester) and they haven’t replied and by the looks of other customer reviews, they won’t reply!