Add to that the rudest "customer service" I've ever had from Charles-Emmanuel on @Eurostar's French team and I'm afraid you've lost yourself some customers. Even when the answer is "non" a little compassion makes all the difference. Quel dommage. 2/2
After all the disruption, @Eurostar won't let us change trains unless we pay 320E. I didn't judge them for yesterday's cancellation which was chaos but out of their control but this outcome they can control and won't. 1/2
Would anyone like to swap our @thestaves for 3 December for their tickets on 22 Nov??? We've now got a clash but I really want to see the gig #staves#barbican
@AlisonStammers The thread you quote makes for uncomfortable reading and I don't even use the school system! Bromley counsellors ignoring questions from the public?? And not allowing a proper debate. Eek.
@BootstrapCook So much good advice here!! You haven't been able to speak to her yet but keep trying 1) Understanding her reason will arm you with ways to mitigate whatever she is worried about 2) sharing the reasons you feel strongly may sway her anyway. Write a letter on 2) if she won't speak
@Wendy_Tinkerbel@lizzba@Ocado Are they definitely open? I got an email saying I would get another email when my slot opened. I didn't realise that was what it said and then found no slots. But the 2nd email never came