Gavin D

[Gavin D @Moby_Gee]

@CityPowerJhb Your behaviour around these outages at Cydna have a pattern. Last time you ignored us for 18 hours before acknowledging an outage. What is really going on?

[Gavin D @Moby_Gee]

@CityPowerJhb Why did it take you approximately 7.5 hours to acknowledge the outage. I reported it at 11:30am and have posted numerous times on this platform today asking for acknowledgement & updates.

[Gavin D @Moby_Gee]

@CityPowerJhb Does the inclement weather also delay you responding to my numerous messages on X? I am always polite however you not even acknowledging my requests about call log CPWEB5209308 is ridiculous. There is no power in Atholl, Melrose North, Elton Hill and more, yet your feed is silent

[Gavin D @Moby_Gee]

@CityPowerJhb This power outage affecting Atholl, Elton Hill, Melrose North amongst many others

[Gavin D @Moby_Gee]

@CityPowerJhb Hi @CityPowerJhb what’s the update with call log CPWEB5209308 logged at at 11:30am and still no response. Please acknowledge and update. Thanks

[Gavin D @Moby_Gee]

No response and no acknowledgment of our outage. This behaviour forms a pattern f @CityPowerJhb behaviour with outages in our area as the last time this happened you only dispatched teams approx 18 hours after the fact.
Look no further than Cydna Substation!

[Gavin D @Moby_Gee]

Hi @CityPowerJhb please note power outage CPWEB5209308 at 11:30am. Please acknowledge and update. Thanks

[Gavin D @Moby_Gee]

@aspiliopoulos10 @CityPowerJhb @CityPowerJhb It took 16 and a half hours to get your tech’s on site and now almost 2 hours since. Surely you can provide us with an update?

[Gavin D @Moby_Gee]

@CityPowerJhb Thanks, however there is still no update. Are you aware of a major outage? Has a team been assigned? Power has been out since just after midnight

[Gavin D @Moby_Gee]

@CityPowerJhb could you please give us some feedback on call log CPWEB5139788? It must be linked to the greater outage across numerous areas in Melrose North, Atholl etc yet we haven’t seen any information to say that you have even recognised the outage.

[Gavin D @Moby_Gee]

@CityPowerJhb Thank you

[Gavin D @Moby_Gee]

@CityPowerJhb Hi there, it’s been another 3 hours and no news. Any chance you could get an update for us?

[Gavin D @Moby_Gee]

@CityPowerJhb Thank you

[Gavin D @Moby_Gee]

@CityPowerJhb Hi there, any news on fault log CPWEB5097406?

[Gavin D @Moby_Gee]

@Dilekk344 28

[Gavin D @Moby_Gee]

@gregsherwoodmw If this is Form 5B, I want to see the pic of Form5A. That’s where the really intelligent oke’s must be 😂

[Gavin D @Moby_Gee]

@CityPowerJhb Can you please confirm if Elton Hill is ring affected with an outage during this restoration?

[Gavin D @Moby_Gee]

@CityPowerJhb CPWEB4895089 is this call log affected by the above planned maintenance?
Area is Elton Hill and not listed in the above notice.

[Gavin D @Moby_Gee]

@CityPowerJhb @mynameTalAarons Why does it take 18 hours for you to acknowledge the reported outage