@TfL If Zip cards are extended till 31st Oct. Why are your staff unaware and why does the child get an error? You need to extend these cards on your end. Or automatically send new ones to customers.This is the fix. “May refund” don’t u mean we “will” we “have” to refund our customers
@LouiseMcging @TfL My child topped up but they can’t use the funds. It states “seek assistance”
Don’t top up. Money on card that can’t be used… what’s the point??
@TfL Why do we need to be out of pocket? This is not a consumer issue. If travel was cheaper and transport were on time we wouldn’t need to complain. BUT this needs to be sorted! Tried to contact CS and on hold for 45mins - station windows closed!
@TfL All child zip cards 5-10/11-15 cards expire today. Wouldn’t it make sense for you to automatically extend the cards for a month by default. How do you expect all these children to pay the adult fare in order for you to refund them. These needs to be sorted ASAP!!