🚨 @Uber@Uber_Support
SAR 40.91 for a daily commute of just 3 km! Is this reasonable?
I use UberX Saver every day, and this trip normally costs me SAR 10–11. Today, I was shocked to receive a fare of SAR 40.91!
@Uber@Uber_Support I demand that Uber review the trip's GPS records and start time, investigate whether the trip began before I boarded the car, and correct the fare and refund any improperly charged amount.
Transparency and respect for customers are responsibilities, not options!
@Uber@Uber_Support understand that fares may vary, and I am not complaining about a minor difference. However, charging nearly four times the usual fare demands a proper investigation, not silence.
@Uber@Uber_Support Even more concerning, the actual ride took no more than 8–9 minutes, yet the receipt records 14 minutes and 6.61 km, despite my usual route being only 3 km!
I
@Uber@Uber_Support Here is an important detail: the driver told me he was new to Uber. I suspect he may have started the trip before arriving at my home, potentially resulting in additional distance and time being charged before I even got into the car.