@SkyHelpTeam@tickledpink47 Can you provide information on which areas are affected & which are not. Half your team is tweeting that the issue is resolved & half apologising that it’s ongoing.
@TommyBerwick9@HelloFreshUK An actual delivery would be a good start, 5 weeks 2 failed deliveries & the other 3 with missing ingredients.... but at least their customer service are responsive & sort everything out....
@HelloFreshUK outstanding, for the second time in 5 weeks you have failed to deliver my box, you have failed to let me know it wasn’t coming. I have had to contact your company twice today online & still no one could confirm where the box was. Now I’ve had my online chat closed?
@HelloFreshUK your website states the Northern Ireland delivery date has been moved from the 14th to the 15th, yet on the App it says there is no available delivery date & to check back soon?
@HelloFreshUK please explain why you cannot deliver as expected today. You have turned off your phone lines & your online chat cannot provide any explanation.
@toe_martin@HelloFreshUK Sounds about right, I was on for 45minutes on hold before the line went dead unanswered. I had to live chat to get anywhere & then had to prompt them to refund my payment. Given everything that’s going on people are relying on food arriving slightly more than normal