Mona sharma

Social Media Marketing professional @IBM. Animal lover. All views expressed here are my own and retweets are not endorsements

[Mona sharma @Monasharma81]

Marks a new dawn!

[The Indian Express @IndianExpress]

✈️ Tata’s Air India buy: With a winning bid of Rs 18,000 crore, Tata Sons will regain control of Air India. Along with the assets, the new owner will also take on around Rs 15,300 crore of debt.

- 🖋️ @pranavmukul

https://t.co/iwTZ4ThPz8

[Mona sharma @Monasharma81]

#BforBronze historic win of Indian hockey team in #Tokyo2020

[VOIF @VoiceofIndianF1]

END OF A 41 YEAR WAIT

#TeamIndia beat Germany by 5-4 to clinch the Bronze 🥉 medal in #Hockey at #Tokyo2020 .

#Olympics #IND

[Economic Times @EconomicTimes]

#BREAKING: Indian shuttler #PVSindhu wins bronze medal after defeating China's He Bingjiao 21- 13, 21-15 in women's singles match. #TokyoOlympics

[The Times Of India @timesofindia]

India beat Japan 5-3 to end pool engagements on a high in Olympic men's hockey 🏑

Report 👉 https://t.co/82QxFBYIan

#Tokyo2020 #OlympicGames

[Insider Sports @SportsInsider]

It’s never too late — or too early — to chase your dreams.

From a 46-year-old gymnast, to a 12-year-old table-tennis player, these #Tokyo2020 athletes have made it to the highest stage in sports as the oldest and youngest players in their fields. 🏆

https://t.co/Ktw0XzOunh

[Mona sharma @Monasharma81]

Congratulations #MirabaiChanu #GoIndiaGoForGold #Tokyo2020

[The Indian Express @IndianExpress]

#MirabaiChanu wins the first medal for India. She snatches a silver in the women's weightlifting in 49kg category! 🥈🏋🏼‍♀️

📸: Mihir Vasavda (@mihirsv)

Follow LIVE Updates on #Tokyo2020: https://t.co/4LbdNAp54a

[Mona sharma @Monasharma81]

Worst experience. @MaxBupa is a fraudster. They charged the full renewal amount for my healthcare policy 10 days back & surprisingly the policy is still not renewed. Now, all I am doing is just writing & following up with them. Please be careful when you pay any amount to them.

[Paul Burton @burtonpp]

It's time to become predictive of your customer’s needs, rather than just be responsive to their demands. Your #CRM needs turbocharging! Read our Whitepaper on #PredictiveAnalytics in Customer Experience. Dive in: https://t.co/21Ep0CaoBt

#AI #ML #CustomerExperience

[Financial Times @FinancialTimes]

Can companies really tell what you are feeling? In a new interactive, we tested out technology that tracks facial expressions — and it's pretty problematic https://t.co/vyzxrdAkFt

[Everest Group @EverestGroup]

Catch @ShirleyHung4, Vice President at Everest Group, along with experts from the @NUSingapore and @IBM, for their panel discussion titled Enabling #Finance of the Future.
https://t.co/B3J7avoWVy

[Mona sharma @Monasharma81]

Don't we already work longer #hardtobelieve

[Business Insider India🇮🇳 @BiIndia]

Four-day work week? Yes, you heard it right.

India is considering four-day work weeks but with longer hours

https://t.co/zxrUP7Xwym

By @SanchDash

[Mona sharma @Monasharma81]

Watch the replay to learn how to act with speed and confidence to mitigate disruptions and build resilient supply chain solutions. #supplychain

[Mona sharma @Monasharma81]

GO GREEN! Such a thoughtful gift- organic pot, sunflower seeds and red soil. Thank you IBM #proudibmer

[Mona sharma @Monasharma81]

Transforming the customer and agent experience by #ReinventContactCentre @binduoleti24 @phimsiri_m @Yuli_Sidharta @Daliu5 @anuraggo @thomas_georgina #APclientstories @kapilsarin83 @Shobhit1803

[Mona sharma @Monasharma81]

Canadian solar partnered with #IBMServices to deploy SAP S/4HANA® solution that helped increase the turnover rate by 5% and reduce the inventory error rate by 50%. @binduoleti24 @thomas_georgina @kapilsarin83 @anuraggo @vtomer91 #apclientstories #SAPS4HANA

[Mona sharma @Monasharma81]

Join to hear them live at #ReinventContactCentre
To get maximum value out of each touchpoint, the need is to
-move to open architecture to allow free flow of data, insights to make process and workflows more intelligent and provide element of customer delight

[Mona sharma @Monasharma81]

The key differentiators for future ready businesses are, they must be
-cloud ready
-digitally transformed to understand the first contact resolutions
-on their journey to intelligent automation
Hear the insights from #forrester at #reinventcontactcentre

[Mona sharma @Monasharma81]

42% of agents time is spent researching and gathering information.
Join us live at #ReinventContactCentre to:
1) activate your CX North Star
2) hear from Forrester, Indosat Ooredoo, Anthem, and IBM
3) experience demos and industry use cases for AI in customer service

[Mona sharma @Monasharma81]

Join the conversation live at #ReinventContactCentre
Hear from Anthem how they addressed the key issues like quality and affordability to deliver personalised experiences to improve the health of humanity with the power of AI and technology: https://t.co/d0vWlKODvk