MaryAnn Monroe

Proud to serve in the public sector and industry. Dedicated to improving CX in federal programs and services. Thoughts and opinions mine.

[MaryAnn Monroe @MonroeMaryAnn]

@stephaniethum Me too! I have a large family I’ve not yet met in Australia!

[MaryAnn Monroe @MonroeMaryAnn]

#ezpassmd I've tried for months to resolve issues with our EZPass. 101 min+++ hold times, a website that doesn't work. EZPassMD - you are a massive failure in CX in every way.

[MaryAnn Monroe @MonroeMaryAnn]

@LeeBeckerDC @Medallia @marthadorris @NinaFuture @STTCAwards Well deserved!

[MaryAnn Monroe @MonroeMaryAnn]

@LeslieO @CallCenterICMI I voted! You’re awesome!

[MaryAnn Monroe @MonroeMaryAnn]

@AlanBalutis Congratulations @AlanBalutis. This is a major accomplishment worth celebrating. Enjoy some of your favorites now. ❤️

[MaryAnn Monroe @MonroeMaryAnn]

@STTCAwards 2020 were incredibly inspiring! A big thank you to the many talented leaders in the public sector and partners in industry making CX a priority. Congratulations to all the winners. #CustomerExperience #CX

[MaryAnn Monroe @MonroeMaryAnn]

@LeslieO @SOCAP @toister @washingtonpost @lessonly @Zendesk @LeslieO @toister @SOCAP Great session today. I was so happy to be back and involved with such dynamic, passionate customer service professionals! Thank you!

[MaryAnn Monroe @MonroeMaryAnn]

Such a great time hanging with so many CX and contact center leaders this week! So many inspirational people working it to improve CX. @bradcleveland @CallCenterICMI #ICMIconnections @LeslieO #CX

[MaryAnn Monroe @MonroeMaryAnn]

@gdeems @MarylandDNR I wanted to meet your team today. I’m sorry I didn’t. Amazing work. Very proud Marylander and CXer with you.

[MaryAnn Monroe @MonroeMaryAnn]

What an inspirational tribute to many special people who are so dedicated to improving Govt services and CX. It was a true honor today. #STTCAwards @marthadorris Thank you for your passion, friendship and sitting down in my office that day..

[MaryAnn Monroe @MonroeMaryAnn]

@thinkofcharli So nice to see you today. We’re all blazin this CX trail.

[MaryAnn Monroe @MonroeMaryAnn]

@HighPointGlobal @GovExec @Nextgov What an energizing day with excellent thought leaders in #CX. Thanks @govexec and all the passionate people who attended and were part of great dialogue.

[MaryAnn Monroe @MonroeMaryAnn]

Great hands on workshop!

[Kathy Conrad @kpconrad]

Fabulous hands on workshop on using #HumanCenteredDesign qualitative research methods to improve customer experience.#ImagineNation2018 @ArianneMiller @AnahitaReilly @matthewdford @thinkofcharli @USAGCXGal @chris_zinner @MonroeMaryAnn

[MaryAnn Monroe @MonroeMaryAnn]

@MedStarHealth focuses on environmental & emotional patient experiences. Thank you @MedStarHealth. You’re making progress. Had a great experience at @ Union Memorial Hospital last week.

[MaryAnn Monroe @MonroeMaryAnn]

What drives @SouthwestAir? Their focus on culture. Employees are empowered to make decisions and be a part of driving customer-driven solutions. How are you doing in this area?

[MaryAnn Monroe @MonroeMaryAnn]

Celebrating CX Day with energetic CX evangelists, strategists, and leaders across the state of MD today. Don’t forget to be human and recognize your employees who are key to driving excellent CX in your organizations and agencies. #cxpa #cx

[MaryAnn Monroe @MonroeMaryAnn]

@JoJoMonroee #adulting

[MaryAnn Monroe @MonroeMaryAnn]

Are you a CX, HR, marketing or digital transformation practitioner in Maryland? Consider joining this dynamic group of professionals dedicated to CX, experience design, employee experience, business and culture transformation. We…https://t.co/BA4COWfWEh https://t.co/S46u1EOj8F

[MaryAnn Monroe @MonroeMaryAnn]

“We are a Government of the people, by the people, for the people..” Abraham Lincoln stated. Perception matters. We need to get back to this. Citizen experience must improve. #CustomerGovt.

[MaryAnn Monroe @MonroeMaryAnn]

Thanks Cal Shintani. The stars are aligning indeed, as Anahita Reilly noted. https://t.co/hymSqzGJlL