@Vodacom Hi issue is still not resolved , we’ve been offline since 1pm, come on guys . This is not the first time this happens, our network seems to drop every day now and I’m a paying customer, but I’m not getting the service I’m paying for.
@MTNzaService@MTNza I’ve been trying to get assistance from you since Friday, spoke to 11 “ service champions “who failed to assist, called again yesterday spoke to 4 “ service champions” who failed to assist me. Complaint logged via email, not acknowledged, hello Peter nothing
@MTNzaService@MTNza this is horrible customer service, why do you keep team leaders in meetings everyday and have no contingency on the floor to assist customers
Yesterday I spoke to someone from customer service by the name of Rian who was supposed to call me back, this was at 10am in the morning. No call as yet . On Friday I was told team leaders are in a meeting and can’t take calls got the same feedback again today