Mr Jagz

DJ - Multi Genre | West Ham Utd Fan

[Mr Jagz @MrJagz]

@SamsungUK Why? You're technical support related. This isn't technical related. I know this because you have done this to other customers, so it looks like you're trying to assist on here, but you'll reply with: "sorry, we can't help you". Do better samsung

[Mr Jagz @MrJagz]

@AHSMRK7 @MK197576 @SamsungUK Been a week... still no resolution from Samsung via the link, although they have responded

[Mr Jagz @MrJagz]

@AHSMRK7 @MK197576 @SamsungUK Also, where did you get the CEO email from please? I should probably try that too

[Mr Jagz @MrJagz]

@AHSMRK7 @MK197576 @SamsungUK That's not bad. Well played for hanging in there! I turned down £100 again, told them I expect the value of the promotion to be honoured. Let's see. Refund came through today too

[Mr Jagz @MrJagz]

@MK197576 @AHSMRK7 @SamsungUK I have now made it clear, I am now at a loss for an issue that was not my fault. They offered me £100 voucher which I declined straight away and demanded the promotional offer be honoured. Double storage and 10%. Not convinced they will. Samsung done me over because of DPD

[Mr Jagz @MrJagz]

@MK197576 @AHSMRK7 @SamsungUK I had mine cancelled by samsung. I didn't call it, as I knew I'd lose the promotion and offer. I've now lost that. This is after I called them AGAIN and was told not to worry, the order isn't cancelled. Liars.

[Mr Jagz @MrJagz]

@MK197576 @AHSMRK7 @SamsungUK What's everyone doing about this btw? Do we just ride it out?

[Mr Jagz @MrJagz]

@MK197576 @AHSMRK7 @SamsungUK The service really is appalling. Absolutely nobody is able to assist and explain anything. I'm beginning to think that this is going to drag on for a considerable period of time. I believe every customer that has been affected must be entitled to some sort of compensation.

[Mr Jagz @MrJagz]

@AHSMRK7 @MK197576 @SamsungUK I'm not sure how helpful the banks will be regarding such a situation. The live chats are point blank not saying anything anymore when I log in, just the same scripted replies.

[Mr Jagz @MrJagz]

@AHSMRK7 @MK197576 @SamsungUK I went into a Samsung store to see if they could shed any light into this type of situation. They couldn't assist as it was an online order and not an In-store purchase. Starting to get incredibly frustrated and let down.

[Mr Jagz @MrJagz]

@SamsungUK @MK197576 DM sent. Awaiting your response please.

[Mr Jagz @MrJagz]

@AHSMRK7 @SamsungUK @SamsungHelpUK It's appalling. I've sent a DM to @SamsungUK and had zero response. 2 weeks to rectify when it's no fault of the customer is unacceptable and there needs to be compensation. Then lack of communication and support is terrible. Hope you receive good news and a delivery soon mate

[Mr Jagz @MrJagz]

@AHSMRK7 @SamsungUK @SamsungHelpUK I got annoyed and relentlessly called samsung and DPD yesterday. I got the same info as you, 6-10 days for investigation before redelivery is even contemplated. One rep from samsung basically said: this could take weeks to resolve. I'm never buying direct from Samsung again.

[Mr Jagz @MrJagz]

@Maayaa73 @dpd_uk @SamsungUK @SamsungMobile Wasn't via DPD Dagenham depot by any chance?

[Mr Jagz @MrJagz]

@AHSMRK7 @SamsungUK @SamsungHelpUK To add... the IMEI is shown on the order page on the Shop App. If this is now a stolen / lost device, surely that needs to be blocked??

[Mr Jagz @MrJagz]

@AHSMRK7 @SamsungUK @SamsungHelpUK No update at all. Check the arrival date again on the samsung shop app. Mine says 5th Feb now, but I'm not convinced this will be fulfilled

[Mr Jagz @MrJagz]

@AHSMRK7 @SamsungUK Dagenham depot. I managed to get someone from the live chat confirm package was "lost" which I screenshot straight away. Samsung Shop app is now showing 5th Feb delivery, but if it's coming via DPD... its in God's hands!!!

[Mr Jagz @MrJagz]

It's a trap!!!

[Mr Jagz @MrJagz]

@PioneerDJglobal Buy new equipment!

Oh, wait......

[Mr Jagz @MrJagz]

@WHUFCFZ Nat Phillips for me. But I think Botman and Bremer should be looked at properly too.